Forum Discussion
Allow Forward Seeking on Video Block Isn't Working
I am trying to allow people to fast-track through videos. I have the settings correct to "Allow Forward Seeking" but when I try it, it still doesn't let me or when I preview it, it doesn't work. I'm not sure if there is another setting I'm missing, but I can't seem to get it to work.
9 Replies
Hi @LanceMosley,
Happy to check this for you!
I tested this on my end, and the option to allow forward seeking worked as expected. It would be helpful if we could see a video of how you're testing your course to help us better understand what's happening. Would you be willing to make a Peek 360 recording of the issue for us? Kindly include which browsers you used in your tests so we can troubleshoot the behavior as accurately as possible.
Hello,
Commenting as I'm experiencing the same issue, enabling forward seeking does not allow the users to play the videos in 1.25x speed or 1.5x speed, where would this setting be? JoseTansengco
Here's the link to the Peek 360 for the issue. I'm using Google Chrome as my browser. I did it in the Edit state and the Preview state, and it doesn't allow forward seeking.
https://360.articulate.com/review/content/01725dc0-a299-4c8d-b01b-4d06d8baf545/reviewI'm having the same issue.
I've had this exact issue for well over a year now. Very frustrating when you've nearly finished watching the video then whoops, back to the beginning you go! I have submitted a support case so hopefully it'll get sorted.
Hi, MegMcCoy!
I seem my teammate, Robby, replied in your support case with additional troubleshooting questions. We can continue the conversation there to keep all information in one place!
This is happening to me and multiple colleagues as well. It wasn't previously an issue we'd encountered until sometime in June, now all the uploaded videos in all the modules will not allow forward seeking regardless of the setting.
So far I've been able to get it working in Firefox, but not in Chrome or Edge. Clearing the cache didn't fix it. Incognito mode didn't work. All browsers are up to date with the latest versions.Hi JohnathanSalter!
Sorry to hear you're having trouble with video playback, from your Rise 360 course!
I see that you've also opened a support case and have been troubleshooting with my colleague, Luiza. It looks like she just replied to your e-mail, sharing insight and next steps to try.
We can continue the conversation through your case to keep all information in one spot.
