Forum Discussion

EmilyFergus's avatar
EmilyFergus
Community Member
3 years ago

Answer choice always goes to hover state in review mode

We're having an problem with a multiple choice question when the learner is finished with the course and reviewing their answers. For some reason in the first question, no matter what answer you choose, in review mode answer D is changing states to hover. We've gathered that it happens when the user hovers over the answer choice for a few seconds, it appears that if it's scrolled over quickly the issue doesn't appear. We've been able to recreate the issue with answer choice B but have seen most consistent issues with answer choice D.

This interaction uses the Storyline graded multiple choice template so there are not unnecessary triggers or layers built into the slide, it also leaves us with few options or ideas of things to try to fix the issue since most of the work is being done within the software. We have tried the following to no avail:

  • rebuilding the question as a freeform pick one question
  • taking off the fade in animation from the answer choices
  • separating the introductory content of the slide from the question itself
  • deleting the hover states of each answer choice and creating new ones
  • duplicating the slide and deleting the original
  • putting a blocker on answer choice D that is triggered to hide when the user hovers over the other answer choices (this worked but is very clunky and definitely not an ideal solution, we were also still able to cause the same behavior to happen to answer choice D when employing this idea)

Beyond this we are at a loss of what to try, we may attempt just building it again from scratch but are concerned that if we cannot get to the root of the issue it may just appear again in another question slide. It seems like there is something wrong within the code, but again, we cannot access that.

Has anyone dealt with an issue like this? And if so, have you come to a good solution?

The affected slide is 1.11 which is called "Assessment" in the attached file.

storyline 360
  • JoseTansengco's avatar
    JoseTansengco
    7 months ago

    Hi everyone,

    I have some great news to share. We just released another update for Storyline 360. In Update 86, we’ve included important fixes and new features.

    One of the new features we’ve included: 

    • Fixed: Hover states for answer choices remained visible during quiz review.

    Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here.

    Please let me know if you have any questions.

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    3 years ago

    Hi Emily,

    Sorry to hear that you ran into this snag. I was able to replicate the behavior on my end as well after completing the assessment and reviewing your quiz.

    I went ahead and created a support case on your behalf so our support engineers can take a closer look at what's happening. Your case is in good hands, and someone will be reaching out to you shortly! 

  • KaliDavis's avatar
    KaliDavis
    Community Member
    2 years ago

    Any update to this for a fix? Mine is doing the exact same thing. 

    • JoseTansengco's avatar
      JoseTansengco
      Staff
      2 years ago

      Hello Kali,

      Sorry to hear that you ran into this issue. We've identified a bug that causes the hover state of an answer choice that is activated to get stuck when in quiz review mode or when revisiting the slide. We'll let everyone subscribed to this thread know as soon as a fix is released for the bug. 

      A workaround that we've identified is to avoid placing the review button on the same level as the answer choices. If you're willing to share a copy of your project file here or in private by opening a support case, we'll be glad to test the workaround on your project file and share the edited project file with you. We'll delete it after we're done testing! 

       

  • JanelGerritsen's avatar
    JanelGerritsen
    Community Member
    2 years ago

    We are running into the same problem. Is a solution to this problem already being worked on?

  • AdamMcLean's avatar
    AdamMcLean
    Community Member
    2 years ago

    I have experienced this issue as well. This seems to occur when the button that activates the quiz review is in the same position as one of the answer choices on the first question. Before the quiz review layer is shown, there is a split second where the mouse pointer triggers the hover state. I worked around this by placing a hotspot (with hand cursor turned off) over all the answer choices and setting it to .25 seconds in the timeline. This blocks the hover state from being triggered, and it is so short that it's not noticeable to the user when taking the quiz. It may not work in every application, but it worked for me while we await a bug fix.

    • MaureenMatsumot's avatar
      MaureenMatsumot
      Community Member
      10 months ago

      Hi Adam,

      The hotspot over the answers didn't work for me. I can see the hover activating before I hit submit and it always happens to the last answer choice. May I please ask if you can send a one-slide example to show how you built the workaround? Thanks so much for your help!

      Maureen

      • AdamMcLean's avatar
        AdamMcLean
        Community Member
        9 months ago

        Hi Maureen,

        Sure! Here is the slide where I've applied this workaround. In this quiz, the learner answers all 10 questions before submitting. The quiz review jumps to question 1 to start, so the workaround is only needed on the first question on the base layer.

        -Adam

  • JanelGerritsen's avatar
    JanelGerritsen
    Community Member
    2 years ago

    @Joe - Thank you for your message. Hopefully there will be a solution very soon.

    @Adam - That seems like a quick way to fix the issue. I will try that, thanks!

  • StaceyEspiritu-'s avatar
    StaceyEspiritu-
    Community Member
    2 years ago

    Is there any update on fixing this issue? I have an assessment with 170 questions I'd have to add the hotspot to for the workaround. 

  • JHauglie's avatar
    JHauglie
    Community Member
    10 months ago

    Adding a +1 to this. In our instance, it is doing exactly what Maureen describes: the hover activates before the user hits "submit" and always falls on the last answer choice in the available list. No practical workaround exists that I can see, and trying the one suggested by Joe T. doesn't apply here because there is no "review" button except at the end of the quiz.

    Please move this up the list of "bugs to be resolved sooner instead of later!"

  • MarianeTremblay's avatar
    MarianeTremblay
    Community Member
    9 months ago

    Adding myself to this thread also as I experience the same issue.  I did try moving the Review button from the success layer of the Result slide away from the emplacement of my last answer choice of my first quiz question and it seems to have made make things work.

    • EricSantos's avatar
      EricSantos
      Staff
      8 months ago

      Hello Mariane,

      Thanks for sharing the workaround, and I'm sorry you ran into this! I'll share your findings with the team and notify you of any changes. In the meantime, here's a peek into our process:

      Please let me know if you have any questions.

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    7 months ago

    Hi everyone,

    I have some great news to share. We just released another update for Storyline 360. In Update 86, we’ve included important fixes and new features.

    One of the new features we’ve included: 

    • Fixed: Hover states for answer choices remained visible during quiz review.

    Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here.

    Please let me know if you have any questions.

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