Anyone else experiencing bookmarking issues for Rise content after the April 29, 2021 Release?

Hi Brett! Thanks for reaching out! 

For reference, SCORM 1.2 is limited to 4,096 characters. Here's a handy chart for reference:

The SCORM standards give the following lengths for the suspend_data element:

Please try exporting for SCORM 2004, if your LMS supports this. If this doesn't fix the issue, you can test your course in SCORM Cloud and see if the issue persists in this environment. If so please open a support case here, and one of our customer support engineers will work with you directly to troubleshoot the issue. 

Our LMS uses a SCORM 1.2 Engine and does not plan on changing this. You are saying there is no other way around this? Almost like Articulate never planned on Rise working for SCORM 1.2 Engines. It's not like SCORM 1.2 is a technology that is being phased out like Flash was, so why not make it work for all SCORM Engines?

Hi Brett,

The SCORM standards Renz shared are universal, not just for Articulate. You can find more information on this SCORM support page: https://support.scorm.com/hc/en-us/articles/206167396-Bookmarking-and-Suspend-Data-Limitations 

It's just funny because we have created SCORM packages just as long or longer in Storyline and do not have these issues, but thank you for your prompt response.

And again, we increased suspend data limits per course to 64000 and it does not resolve the issue, so that brings me back to Rise working differently for SCORM 1.2 content. 

But from what I am hearing, this isn't something you guys are willing to change?

Hi Brett,

When you say you increased suspend data limits per course to 64000, do you mean that you made that adjustment somewhere in your LMS? 

Yes, we adjusted the ScormPackageProperties to set the suspend_data_max_length = 64000 where suspend_data_max_length = 4096.

Thanks, Brett! I'm not familiar with your particular LMS's settings, so I would suggest reaching out to their support team if the course still isn't bookmarking correctly after adjusting the ScormPackageProperties.

Our team is also here to help you test your file in an LMS-testing tool called SCORM Cloud.  If you're curious about how your course behaves in another environment, you can send us your file here, and we'll let you know what we find. 

Hi Alyssa,

I am the Support Specialist for the LMS. I am trying to assist our client with a Rise course that is not working correctly.

Thank you for the link to send the file. Doing this now.

- Brett

Opened case # 02835081.