Articulate 360 - Cannot Login - "No Subscription"

Hello everyone!

 

I have a user who just upgraded to Windows 11 and now on his new machine he gets this error message No Subscription - Which he does have.  Their tech support remoted in and said it's a permissions issue?   The weird thing, it works on the old pc still which is great but when installed on two different Windows 11 machines we get the same message "No Subscriptions."   there are no active login sessions.  Any help is greatly appreciated!