Forum Discussion

SimonBlackmore's avatar
SimonBlackmore
Community Member
6 months ago

Articulate 360 Audio issue

Hi. When previewing a session that contains audio, it works perfectly. However, when the file is uploaded to an LMS, the audio plays but doesn't display the length of the audio, and the marker doesn'...
accessibility
advice
rise 360
JoseTansengco's avatar
JoseTansengco
Staff
6 months ago

Hello SimonBlackmore,

Happy to help!

I tested this behavior in a new Rise 360 course and couldn't replicate the behavior you were experiencing. I tested this in Rise 360's edit mode and after publishing a course with an audio block to Review 360. I'd like to ask a few questions to clarify your experience: 

If you can replicate the behavior on other platforms, please open a case with our support team here so we can request a copy of your course for testing. Let us know how it goes!

  • SimonBlackmore's avatar
    SimonBlackmore
    Community Member
    6 months ago

    Hi Jose

    I've tested the files in Review 360 and it works fine. I've also uploaded a couple of modules to SCORM Cloud, and they too worked perfectly.

    I'm creating the content, and it's being hosted on a third party's LMS. Is there anything I should ask them to check?

    Best wishes

    Simon

     

    • JoseTansengco's avatar
      JoseTansengco
      Staff
      6 months ago

      Hi SimonBlackmore,

      You can enable the LMS debug logs for your Rise 360 course before uploading it to the third-party LMS. This way, you'll get a comprehensive log file containing technical information at the moment the issue occurs which you can then share with the support team of your LMS. They'll be in a good position to understand what's causing the issue in their environment if you provide them with this log file.