Articulate 360 Desktop Launcher - Stuck in a loop

Hi all,

Has anyone encountered the scenario of launching the Articulate 360 desktop launcher and run into the following loop:

1. Launcher opens with message that you're being redirected to your web browser to sign in.
2. Web browser opens with a message to click a button to sign in/login.
3. Click button.
4. Desktop launcher shows the loading dots before displaying "You're being redirected to web browser to sign in".
5. Nothing has changed in the web browser. Either click "Start over" in the launcher, or "Open Articulate 360" in the browser.
6. If "Start over" is selected in the launcher, repeat from step 2. If "open Articulate 360" in the browser is selected, nothing happens.

Bear in mind I am already working in Storyline 360 at this point, I can (as is obvious) log in to the elearning Heroes site, and I can navigate in my browser to the Articulate website (either typing URL or using a bookmark) and access Rise, Review as normal.

The reason I wanted to open the launcher is to be able to check the other desktop software available but, due to the above loop I am unable to do so.

Is this something that is likely going to require me to uninstall/reinstall the software?

Kind regards,

Sam