Articulate 360 Peek Window issues

Hi there, is there a solution to using dual monitors? Having the same issue when trying to record using Peek. The recording does not match where I have set the parameters for recording. Thanks.

I'm having this issue as of today, years after this thread was started. (see my test run video attached for proof/example of issue)

It is unrealistic to tell people to disconnect their second monitor, as so many office set ups have this now and most of us need it to do our jobs properly (including having a script on the other screen). Just wanted to come in and update that this is still an issue, and a big one at that.

I love Articulate products when they work, but their inability or unwillingness to fix longstanding issues is a huge problem considering the price tag for 360.

Hi Twanica!

I can see how this is frustrating! I'm sorry this has been such a hassle trying to use Peek on two monitors! This bug has been reported to our team and we are continuing to track the user impact. We'll respond if we hear of an update!

You're right! This community is quite amazing! It's because of people like you who continue sharing tips, asking questions, and keeping us updated on what is important to users! Thanks for taking the time to share!

I am having the same issue! I really love this community. I'm not happy with the inability to use dual monitors as being the answer, but at least I know I'm not losing it. I hope this bug is fixed sometime soon. 

Thanks for sharing what you are running into as well, Alison.

You mentioned that you checked the resolutions, so I've opened a case for you so that one of our support engineers can take a look.

You should be hearing from someone soon.

Hi, I've run into this issue as well. Two external monitors on Windows 10.

Whether I select to record the full screen or a specific window, the red box appears in the wrong place, split between two screens. I've attached a screenshot of what happened when I manually resized it and then tried to record. 

It looks as though the resolution is the same. I tried reconnecting the additional monitors but that didn't do anything. It works fine when they are disconnected, but I really need two monitors for what I'm doing. 

This isn't an issue with either Replay or Storyline 360 (although using Replay my mouse is in the wrong place. Storyline there is no problem). 

Can I get a little help? Storyline is my least favorite way of recording my screen and right now that's my only option. 

HI Elizabeth,

Our team is still narrowing down the cause of this one, but one of the fixes noted is to change the monitor resolution on all your monitors to match. Have you tested that out? Let me know if that helps at all and I can update the report with our team. 

I am having this same issue. Are there any updates on this. I'm on Windows 7. It's really inconvenient to not be able to record using dual screens. Thanks! 

I ran into the same issue as noted above with Peek and contacted support but didn't get a resolution. Today when I tried Replay, same problem. The video was framed correctly, but the output video over an inch out of frame and the cursor movements didn't align with where they should have been on the screen. I found a trouble shooting thread for Replay that suggested changing the monitor resolution to 1600 x 900. After doing so, both Peek and Replay worked fine. I am also using dual monitors and Windows 10. This seems to be a common issue from what I've seen on Articulate forums. I'm fairly new to the program, but this fix worked for me. I might recommend to support that on any alignment issues they offer this as a first trouble shooting step. I had given up on Peek, but can use it again for our software demo purposes on the LMS with this fix.

Hi Chris,

This issue is still open for our team to investigate, but it seems to be related to how Windows handles scaling. You'll want to check that both monitors are using the same resolution. Let me know if that solves it for you!