Articulate 360

Hi Gaurav,

I don't see if you've submitted a support case yet, but if you're still running into difficulty and meet the system requirements for Storyline 360 we'll definitely want you to work with our Support Engineers so that they could gather a bit more information about what is happening on your end. 

HI Ashley,

Thanks for the support. I have installed this software in my new machine and right now its working fine. 

Happy to hear it Gaurav, and if you need additional help installing it on the other machine our Support Engineers will be happy to assist one-on-one and you can reach them here. 

Hi Team,

There are some problems which I am facing with Articulate 360. Not able to use data entry while previewing through my phone.

Also, Not able to see any difference between Articulate 360 and Storyline 2. 

Hello Gaurav!

You shouldn't have any issues using text entry boxes when viewing Storyline content on mobile. How are you testing the project file on mobile - using a web browser or in an LMS? 

Also, one of the main differences between Storyline 360 and Storyline 2 is the Responsive Player. When you view a Storyline 360 course as HTML5 output on a tablet or smartphone, it’ll automatically use the new responsive player. You don't have to do anything. The player will do all the work for you. You can see more new features that are unique to Storyline 360 here. 

Hi Robert,

I am not sure which items you've done based on your replying to Leslie - but could you tell us a bit more about the issue you're experiencing and provide as much information as possible about your environment and where you're seeing the behavior so that we can assist. Also if you'd prefer you can share information with our Support Engineers privately here. 

Hi Alyssa Gomez,

I am publishing it in LMS (Scorm 1.2)

Thanks for that information, Gaurav!  At this point, I think it would be best to get in touch with our Support Engineers here so they can work with you to resolve this as quickly as possible. If you do decide to go that route, be sure to share your case number here so I can follow along, as well. 

Dear,
I've been trying to install storyline in my PC (win7, pack1, 32bit)and Visual
C++ for Visual Studio 2019. I installed: vc_redist.x64.exeVisual C++ for
Visual Studio 2019. I installed: vc_redist.x64.exe , and every time i tries
the same problem appears.
thanks

Hi lakel,

Welcome to the E-Learning Heroes community! ✨

I'm sorry to hear that you are experiencing this issue when trying to install Storyline 3. Please try the following steps:

1. Stop that current process with Task Manager and reboot your machine.
2. Download another version of the installation file here.  You might want to consider getting the .zip version.
3. Once that new file is saved locally to your machine, please right click it and choose to Run as Administrator.

If you're still having trouble, reach out to our Support team here!