Articulate Review stuck saying "This item is still processing and will be shown here automatically when ready."

I just ran into this problem..., I just re-published a course as usual by selecting "Publish a new version of an existing item", after publishing when I click on the link that was generated, the system shows me the following message, "This item is still processing and will be shown here automatically when ready."..., after that I tried to publish again and the system republished and generated a new version but this time I lost all the comments from previous versions. I checked the status of the articulate system by going to the following link, https://www.articulatestatus.com/
and the Articulate 360 - Review status says "Degraded Performance"...
Is the system down or having problems??? what should I do to recover the comments for the new version ??
Regards, Rocco

Hello Rocco and welcome to E-Learning Heroes :)

Thanks for reaching out. 

We were able to identify and restore user comments to courses republished during our downtime window.

Are you still missing comments? If so, please reach out to our support team here so that we can take a look.

Hi Leslie,

Thanks for writing. Yes, I reported the case to the support team and they were able to solve the issue.

Regards, Rocco

So glad to hear it, Rocco. Thanks for popping back in to keep me updated :)

Articulate Review stuck saying "This item is still processing and will be shown here automatically when ready." Files will not play, but can be downloaded

Hi there, TAMU COE eSAIL! Happy to help you get past this roadblock.

Is this problem happening when you publish one file in particular, or does it happen with any file? 

If you don't mind sharing your file with our Support Team, we can take a closer look! If that works for you, you can upload your file privately to us here. We'll give it a test and let you know what we find!

Hi Rebecca! I was actually responding to another user in this discussion. Sorry for the confusion! 

I am having this problem today.......

I saved a file that worked previously with a new name and uploaded as a new file. 

Tried the old unaltered file with the same result. 

Next, I did a totally different file that worked fine in the past - same result.

Since all these files were on an external drive, I moved one that worked in the past onto my desktop - same result.

Hi, Susan and Laura.

Thank you for reaching out!

We experienced an outage earlier today, and publishing to Review 360 was taking longer than expected. However, I'm happy to report that Review 360 is now working normally, and we're monitoring carefully. 

Please let us know if you're still running into issues. 

I've also had this problem over the past few days and I think it's happening again right now. Is there another outage?