Forum Discussion

JosCabrera's avatar
JosCabrera
Community Member
7 months ago

Articulate Rise 360 Website Down

Starting around 2:00 PM CST on March 6, 2024, I began receiving the following error message when attempting to access the Articulate Rise 360 website, "504 Gateway Time-out."

As I make this post at 2:25 CST, the 360.articulate.com website is not loading at all.

Rise 360
  • StevenBenassi's avatar
    StevenBenassi
    7 months ago

    Hi Everyone!

    We appreciate your patience as we worked on a resolution. Articulate web pages, including Rise 360, are now working normally!

    If you encounter any issues, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be more than happy to assist you!

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    7 months ago

    Hi Everyone!

    So sorry for the trouble when loading Rise 360!

    Our engineering team is aware of this issue and is currently working on a fix! We'll update this discussion once everything is up and running again. In the meantime, if you would like to monitor the progress, please bookmark our status page.

    Thank you for your patience! I'm sorry if this has been slowing you down!

  • MichaelIafrate's avatar
    MichaelIafrate
    Community Member
    7 months ago

    Same here, How is this possible for this length of time!?   Our whole team can't access our courses . 

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    7 months ago

    Hi Everyone!

    I’m so sorry for the trouble! Rise 360 and other Articulate products have experienced some technical issues recently, and our team has identified the issue! 

    We’re pushing out a fix and will be monitoring it. We’ll continue to share updates on our status page, articulatestatus.com, and you can subscribe there to stay informed! Once we’re back up and running fully, we’ll also share an update within E-Learning Heroes as well.

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    7 months ago

    Hi Everyone!

    We appreciate your patience as we worked on a resolution. Articulate web pages, including Rise 360, are now working normally!

    If you encounter any issues, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be more than happy to assist you!

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