Articulate Rise Won't Load

Hi, Melor! We’re having some technical problems in Rise 360, and it is currently unavailable. We’re sorry for the trouble! We have a status for Rise 360 here, and you can subscribe to get email notifications on updates, so you’ll always know the latest. We'll share an update here too once we're in the clear.

Hi everyone! I'm so sorry for the trouble this morning. We've resolved the issue, and we're working to strengthen our system to minimize these types of outages.

Let me know if you're still having trouble!

Hi Megan,

We're looking into what went wrong. Please use a private browsing session (like Chrome incognito mode) to log in and work in Rise 360 for now, and we'll update you with more details as soon as we can!

Hi again, Megan. We've identified the maintenance issue that some folks are experiencing as a problem related to caching. Please check that you've cleared your cached images and files as in this screenshot:

If that doesn't work, please connect with us by clicking here and provide what browser you're using as well as the URL where you're experiencing this issue.

Hi Rj,

If Rise works when you're disconnected from your VPN, please make sure these endpoints are accessible in your VPN.  You may need to work with your IT admin on this. I hope this helps! Let us know how it goes.

Hi CIBC. 

Sorry to hear that the transferred courses won't open for you. I can see that you already reached out to our support engineers and are working with Chester. I hope this gets resolved soon. 

I found when I was having this issue that I had to come off VPN. Maybe that’s what could resolve your issue?
Rj Murfitt​ | TECHNOLOGY ADOPTION LEAD | IS Support Services, Customer, Community and Services
WAIKATO REGIONAL COUNCIL | Te Kaunihera ā Rohe o Waikato
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Thanks for sharing these steps, Jonathan!

I'm glad it fixed your issue with the loading of your Rise courses. I'm sure this will help others having this issue as well. Have a good one!