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SarahLizek's avatar
SarahLizek
Community Member
6 years ago

Articulate Storyline 360 crashing when I preview or publish

Hello, I have a storyline file that keeps crashing Storyline 360 everytime I try to preview or publish. I've stripped out a font that I thought might be causing it. What other steps should I take?...
storyline 360
LucianaPiazza's avatar
LucianaPiazza
Staff
2 years ago

Hi Robin! 

Thanks for reaching out! Sorry to hear you're having issues with your pick many questions crashing when viewing in preview. I understand how frustrating that can be. 

Just a couple of questions to understand your setup better:

  • Have you tried importing your project into a new Storyline file? 
  • Do you have other pick many questions included in your course? Is there a difference in the content or design of those slides? Trying to rule out all the potential options! 

I'd like to reference my colleague Katie's workaround question/suggestion earlier in this thread. Perhaps it will be of help:

Does the crash happen when you try to preview a specific slide or scene? If so, one way to nail the culprit down is to remove the affected slide's objects one by one.

If you are still experiencing this issue, I'd be happy to take a closer look at your file. Please feel free to upload to this thread or privately in a support case.

Hope this helps!

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