Forum Discussion
[Articulate Storyline 360] Remove Play Button at the Beginning on Browser View.
Greetings,
We published a HTML5/Flash module on 360 and this play button, for the first time, shows up in the beginning of the course(where you have to tap it to begin) when my employer views the course.
A small minority in our team also has this same issue. This play button does not show on me and most of our team mates as well when viewing. We tried addressing the issue that it might be an outdated-flash problem. But after updating their flashes, it still persists. We also tried just publishing it on HTML5 only, but to our dismay, error still persists.
We also tried checking on our other modules which were also published on HTML5/Flash, but this time, the play button did not show!
This is driving us nuts!
- Why is this play button showing and how come only a few of our members have this issue? I tried reproducing the error by publishing on all 3 formats but still failed to have it display itself. I tried viewing on all browsers and still the same.
- How do we eliminate this button before the course starts?
Here's the 360 link to the module.
https://360.articulate.com/review/content/e3522ad9-2718-4140-9263-ec0e5c418591/review
Just for reference(this is according to our tests):
Browsers that didn’t display a play button:
• Opera
• Opera Neon
• Maxthon Nitro
• Vivaldi
• Microsoft Edge (x2)
• Google Chrome (x2)
• Internet Explorer (x2)
Instances it had a play button
• Firefox
• Google Chrome(x2)
Hoping to hear from you soon,
Abraham Ysmael S.T. Alvarez
Hello, I've published a website using Storyline 360 and have a large play button on some devices. I understand this might have something to do with the browser, however I have used the work around above (using a blank side at the beginning), and I have no audio. But I still have several people getting the play button. This really makes this publishing function not as attractive :( Any help would be greatly appreciated.
Hi there, Missy. It sounds like you don't have audio in the course. Do you have any video in the course?
Browsers who have policies about how media is allowed to automatically play require the learner to interact with the content in some way before media will play. To make sure your content with media continues to function, we added the play button when launching those courses.
If you're having a different experience, however, please feel free to work one-on-one with my team!
Quick update: Missy, I almost missed your attached file! Sorry about that.
I see there's an audio file on slide 6.1, and that is likely what is causing the play button to appear.
Thank you for your reply. And thank you for thinking about the audio. I removed the audio, but still no success. The play button is still there.
Thank you for your help, any other thoughts I can try?
Yours, but mostly His,
Missy
Hi Missy,
I took the audio out of your course and published it here to Review 360 and I no longer see the play button. Can you take a look and tell me what you experience?
Also, if you have a link to your course I'd be happy to test that too!
Very annoying. There should really be way to skip the play button specially for mobile/tablet view.
Hi Alexis!
I see that you've shared this request with our team. Great call! I'll keep on eye on the request and let you know when we have an update. In the meantime, here's our feature request process for reference.
I appreciate you taking the time to share this with us, Alexis!
Hi, I have an Engage Glossary which I imported into SL and then added this as a Rise Storyline block. Now when I preview the Glossary in Rise there is a large play button which the user needs to click to view the Glossary. I would like to have the the Glossary show without having to click the play button. I haven't added any media files to Engage or Storyline. There is however, a small click sound as you click on each term which may be causing the play button to show. I have looked inside the Engage source file however I am unable to locate where this click sound file is so I can delete it to see if this would remove the Play button. (see image)
Good news sorted after doing further searching in the community, the solution is to turn-off the sound effects in the Engage file. Please see image to see where to find this option. This has now removed the play button in the SL module in Rise. :)
Thank you very much Gerry, it helped getting rid of the giant play button on my end! Never thought about the sound effect. thank you!
Anyone figure out how to change the gray play screen to match the course's design? I thought I read somewhere here that someone found how to do that.
I figure that the user will still have to click to engage with the course in order to hear sounds, so might as well use this play button instead of adding a "skipper" slide at the beginning.
Solution for this you can find here. And then just add a custom startslide as you please.
https://community.articulate.com/discussions/building-better-courses/how-to-get-rid-of-the-big-black-play-button-when-publishing-storylinehmm ok nice. I had actually seen that in my relentless search but it said for mobile so I kept searching. Now that you suggested it, I read the comments and saw that it works on any platform, so I did it and it worked! thanks
