Forum Discussion
Articulate storyline 360 sign in error ( recurring)
Hi team,
I am facing a multiple sign in error in middle of using articulate storyline and sometime my password is also not accepted while re-signin.
It asks for sign-in any time, sometimes more than 5 times in a day. Seems its log back and throws a message of "You need a subscription to articulate 360 to sign in."
At our end, i have also re-installed the software, but this option didn't work out.
Need help as this is frustrating. Thank you!
- ShawnDinnocentiCommunity Member
Hello. I am having the same issue. I've been using Storyline for months and even on this past Saturday. Today (Monday) it does not want to let me in. Says I need to Sign In and when I try, it gives me an Open Failure message, then shuts down. I've rebooted my system 3 times and cleared my cache and still can't get in. If I use the web version, it tells me I have to install the software and when I hit that button, it says it is already installed.
Any help would be greatly appreciated.
Thanks for the update, Zuzana.
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Hi Radha!
Uh oh! That would certainly be frustrating and not at all what I'd expect either.
I opened a Support case for you so that our team can take a look one-on-one, but in the meantime, I'd also suggest asking your IT team for help enabling the network endpoints and ports listed here. You'll need to have access to all those sites and ports listed to seamlessly access Articulate 360 tools.
The team will be in touch with other next steps shortly!
- JeffForrerCommunity Member
Hello, I am having the same issue. At the time I can't use Storyline 360. I am signed in to Rise ok, but launching Storyline gives me the attached message. I have been seeing this for a week or so but now I can't use Storyline at all. Please help. I don't have an IT team (per message above) but I will take a look at the suggestion.
- VinceScomaCommunity Member
Hey Jeff,
I am so sorry that you are experiencing this issue!
As Ashley mentioned, I would check to see if a Firewall is preventing accessing: Articulate 360 Network Endpoints. The domains listed in that article must be accessible on port 443 for Articulate 360 apps and services to work properly.
I have also opened a case with our Support Engineers so they can dive in deeper here. You will be receiving an email shortly from our team so please be on the lookout!
Please let us know if you have any additional questions in the meantime!
- BrookeDoggett-bCommunity Member
I am having the same issue as well. Unless there are new Network Endpoints, I listed all of them when I added the app to my computer. This issue just began this week.
- BrookeDoggett-bCommunity Member
I am also signed into Rise just fine. It is very weird.
- JeffForrerCommunity Member
I close out of SL and restart my computer, that seems to reset it ;0/ It still asks to re-sign in, but at least I have been able to.
- danstreeter-0e0Community Member
Time to join the bandwagon...I am having the same problem and have not found a resolution to this issue...please help.
Hi Dan,
Thanks for letting us know that you are running into an issue signing in.
We are currently investigating an issue that that may cause users to receive an error when logging in to the Articulate 360 desktop app.
Trying again seems to work for some, but we will update our status here and I'll pop back in to share an update when the incident is resolved.
- JeffForrerCommunity Member
Yes no access to Storyline at all, stopped cold right now.
Hi Jeff,
Our team is aware of that too, as Storyline 360 will check to see if you're logged in while online, and if you're not you'll see the prompt to log in. Sadly, the login piece is where some users are receiving an error.
They've also shared this status update moments ago, and we'll let folks know as soon as the permanent fix is in place:
We've identified the issue that's causing some users to receive an error when logging in to Articulate 360 and E-Learning Heroes, and we're working on a solution. If you experience this, please wait a moment and try logging in again. We'll share an update when we have more info.
- TheresaPrestineCommunity Member
Do you know what the limit of being logged in is before you have to authenticate again? My team sends me the issue often. It appears that you are logged in so I think that is what is prompting them to believe it is an issue.
We have everything possible white-listed and connectivity on our side has been extensively tested. Any further clarity would be great.
Thank you,Theresa