Forum Discussion

KimPetersen's avatar
KimPetersen
Community Member
4 years ago

Articulate storyline not opening

Hi There

Thursday afternoon this error message popped up and I am unable to access storyline. I have been doing the updates as requested and prompted. When I click install latest version, it tells my I already have the latest version. See attachment. 

Please advise... 

 

storyline 360
  • JericoFuentes-4's avatar
    JericoFuentes-4
    Community Member
    4 years ago

    Hi,

    I and my teammate are also having this error. We could not run Articulate 360 or storyline.

    At one point, we were asked to install the latest version of AR360. After installing it, we got the message that we already have the latest version. However, Articulate is still not working.

    Please advise.

  • LeslieMcKerchie's avatar
    LeslieMcKerchie
    Staff
    4 years ago

    Hello Kim,

    I appreciate you chiming in to share what you are experiencing with your software. Since you've already done a bit of troubleshooting, I've opened a support case on your behalf so that you can work directly with one of our support engineers. 

    You should be hearing from someone soon.

    Hi Jerico,

    Thanks for contacting the support team as well. I see that you are currently working with Cleo.

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