Forum Discussion
Audio does not resume when user resumes course in LMS
We see the same issue.
We have Resume set to "Always resume" . If the learner leaves the module, then comes back into the module, you cannot hear the audio. If you click on the seekbar, or click a button on the screen, then the audio can be heard again.
If we change the Resume option to Prompt to Resume then audio works fine once you resume the module. But if the option is set to "Always Resume" then the audio does not work until you click something on the screen.
We see this now in both Modern and Classic players. We see it in older modules that did not have a problem before.
My guess is it has to do with a change in Browser functionality that Articulate will need to address.
Same problem. Can't use Prompt to resume because of issues with LMS. Followed these steps to no avail:
- Set the Slide Properties to "Resume saved state."
- Put the audio on a layer. Set the Slide Layer Properties to "Reset to Initial state." Add a trigger that hides the layer when the layer's timeline ends.
- Add a "show layer __ when the timeline starts on this slide" trigger on the base. (Weird but true: a "when the timeline starts on this slide" trigger runs every time the user visits the slide—even if it is set to "Resume saved state."
Desperately seeking solution.
Hi BillDeConcini-a,
Thanks for reaching out and detailing the troubleshooting steps you've already tried. I understand how this could be frustrating. Are you comfortable sharing your file with our team? I'd be happy to test it on my end and will delete from our systems once troubleshooting is complete!
