Forum Discussion
Audio files not importing into Storyline 360
Please help! I have .wav files that are confirmed 16 bit 44Khz, but will not import into Storyline. I keep getting error message that they're not a supported format. I then exported the file from Audition as mp3, and that also will not import. What's going on?
- CarolLogieCommunity Member
Had a very long chat with tech at Articulate, and it turns out that putting audio files in nested folders was the problem... I'm on a Mac running Parallels and they needed to be on the desktop. I had them arranged in folders 2 or 3 deep to keep track of the numbering and slides. But thanks for all the suggestions!
- lisalistama-923Community Member
omg I'm doing the same thing. I hope this solution works!!!
- lisalistama-923Community Member
holy balls it worked.
- MicheleMinerCommunity Member
Thank you for sharing! I had the same issue and that fixed it.
- MarionGoetzeCommunity Member
Thank you for this info! Much appreciated!
- juliWaldenGroupCommunity Member
Hi Carol,
Just a thought. Try renaming the wav or mp3 file. For example, don't use the hyphen. I recommend the mp3 version because the file sizes are smaller.
Cheers,
Julie
- GerryWasilukCommunity Member
Hi, Carol!
I just tried importing your WAV file and it worked just fine for me. https://360.articulate.com/review/content/0d8fc61c-fd87-466d-a73a-7e420ec5987d/review
Not sure what to suggest. Uninstall and reinstall Storyline? Not sure.
You may want to start a support ticket with Articulate to see if they have some ideas on what you can try.
As an aside, I prefer importing WAV files and not MP3's, although YMMV. :) My rule of thumb is "Start with the best and let Storyline compress." For producing WAV files, I use Audacity and have gotten consistent good results.
- GerryWasilukCommunity Member
Thanks for reporting back the solution!
😆Glad this worked for you as well, Sparkle ELearning. Thanks for chiming back in to share.
- KyleeBarnard-d3Community Member
I just spent the last hour encoding and re-encoding files for this this to be the issue....
- TommyMessingerCommunity Member
Ok, I have them same problem and have the files on the desktop and it is not working. I have also uninstalled, reinstalled, updated SL 360. Thoughts?
Hello Tommy!
Thanks for sharing what you've tried so far! I have a few follow-up questions -
- Have you tried importing the audio files into a new project?
- Are you seeing an error message when importing the audio?
- What type of audio files are you importing?
If you can share the audio files, I'm happy to test them on my end. You can share them in this discussion or privately in a support case.