Forum Discussion

CarolLogie's avatar
CarolLogie
Community Member
6 years ago

Audio files not importing into Storyline 360

Please help! I have .wav files that are confirmed 16 bit 44Khz, but will not import into Storyline. I keep getting error message that they're not a supported format. I then exported the file from Audition as mp3, and that also will not import. What's going on?

  • CarolLogie's avatar
    CarolLogie
    Community Member

    Had a very long chat with tech at Articulate, and it turns out that putting audio files in nested folders was the problem... I'm on a Mac running Parallels and they needed to be on the desktop. I had them arranged in folders 2 or 3 deep to keep track of the numbering and slides. But thanks for all the suggestions! 

  • Hi Carol,

     Just a thought. Try renaming the wav or mp3 file. For example, don't use the hyphen. I recommend the mp3 version because the file sizes are smaller. 

    Cheers,

    Julie

  • GerryWasiluk's avatar
    GerryWasiluk
    Community Member

    Hi, Carol!

    I just tried importing your WAV file and it worked just fine for me.  https://360.articulate.com/review/content/0d8fc61c-fd87-466d-a73a-7e420ec5987d/review

    Not sure what to suggest.  Uninstall and reinstall Storyline?  Not sure.

    You may want to start a support ticket with Articulate to see if they have some ideas on what you can try. 

    As an aside, I prefer importing WAV files and not MP3's, although YMMV.  :)  My rule of thumb is "Start with the best and let Storyline compress."  For producing WAV files, I use Audacity and have gotten consistent good results.

  • 😆Glad this worked for you as well, Sparkle ELearning. Thanks for chiming back in to share.

  • I just spent the last hour encoding and re-encoding files for this this to be the issue....

  • Ok, I have them same problem and have the files on the desktop and it is not working. I have also uninstalled, reinstalled, updated SL 360. Thoughts?

    • LaurenDuvall's avatar
      LaurenDuvall
      Staff

      Hello Tommy!

      Thanks for sharing what you've tried so far! I have a few follow-up questions -

      1. Have you tried importing the audio files into a new project? 
      2. Are you seeing an error message when importing the audio?
      3. What type of audio files are you importing?

      If you can share the audio files, I'm happy to test them on my end. You can share them in this discussion or privately in a support case.