Audio files not importing into Storyline 360

Had a very long chat with tech at Articulate, and it turns out that putting audio files in nested folders was the problem... I'm on a Mac running Parallels and they needed to be on the desktop. I had them arranged in folders 2 or 3 deep to keep track of the numbering and slides. But thanks for all the suggestions! 

Hi Carol,

 Just a thought. Try renaming the wav or mp3 file. For example, don't use the hyphen. I recommend the mp3 version because the file sizes are smaller. 

Cheers,

Julie

Hi, Carol!

I just tried importing your WAV file and it worked just fine for me.  https://360.articulate.com/review/content/0d8fc61c-fd87-466d-a73a-7e420ec5987d/review

Not sure what to suggest.  Uninstall and reinstall Storyline?  Not sure.

You may want to start a support ticket with Articulate to see if they have some ideas on what you can try. 

As an aside, I prefer importing WAV files and not MP3's, although YMMV.  :)  My rule of thumb is "Start with the best and let Storyline compress."  For producing WAV files, I use Audacity and have gotten consistent good results.

Thanks for reporting back the solution!

😆Glad this worked for you as well, Sparkle ELearning. Thanks for chiming back in to share.

I just spent the last hour encoding and re-encoding files for this this to be the issue....

Ok, I have them same problem and have the files on the desktop and it is not working. I have also uninstalled, reinstalled, updated SL 360. Thoughts?