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ChristineMonclo's avatar
ChristineMonclo
Community Member
5 months ago

Audio glitches & slides freezing

I am relatively new to SL. I have created my course but a few of the slides with layers are experiencing issues. When I click on a button and the layer plays towards the end the audio starts to glitch while the whole slide freezes up (you can't click next or previous & sometimes items disappear on the page). Has anyone had experience with this? My layer only has one trigger to "return to this slide when timeline ends on the layer".

storyline 360

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  • JoseTansengco's avatar
    JoseTansengco
    Staff
    5 months ago

    Hi Christine, 

    Sorry to hear that you ran into this issue. 

    There's a possibility that this issue is specific to your project file since we're not seeing this being reported by other users.

    I'd like to take a look at your project file so I can isolate what's causing the glitching and freezing on your end. Would you be willing to share a copy of your project file here or in private by opening a support case for testing? We'll delete it when we're done!

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