Forum Discussion

NormaKaplan's avatar
NormaKaplan
Community Member
2 days ago

Audio not playing with Video

Storyline.

I have a video file and an audio file. I pause both when the timeline begins. When the user clicks the video, I want the audio to play. The video plays, but the audio doesn't.

 

I even tried variables. I set the variable to true when the user clicks play on the video.

I tell the audio to play when the variable is true. 

Nothing works.

I'm missing something!

Thanks,

Norma

 

storyline 360
    • NormaKaplan's avatar
      NormaKaplan
      Community Member
      2 days ago

      I thought of that, and I wanted to make sure I wasn't missing something. Thank you!

  • KellyAuner's avatar
    KellyAuner
    Staff
    2 days ago

    Hi NormaKaplan,

    I'm sorry to hear you've hit this roadblock!

    Are you able to share your .Story file so we can take a closer look at how your course is set up? You can upload that here or privately in a support case if you prefer. We'll delete it from our systems once troubleshooting is complete.

  • MariaCS's avatar
    MariaCS
    Staff
    2 days ago

    Hi, Norma. 

    Thanks for reaching out! As my colleague Kelly mentioned, we're happy to take a look at your .story file for your specific scenario.

    However, I wanted to share how I was able to get the audio and video to play at the same time, in case this helps you. Here are the steps:

    • When you insert the video, select "Play video when clicked" under Video Tools>Options.
    • Create a trigger to play the audio when the user clicks the video.

     

    I'm attaching a sample .story file here.

    Let me know if this works!

    • NormaKaplan's avatar
      NormaKaplan
      Community Member
      2 days ago

      Thank you for the file. When I follow your example, my video and audio works.

      If I show the video controls, the trigger for the audio doesn't work.

      Since I wanted the learner to be able to start and stop the video (which will start and stop the audio), I had set up triggers, to no avail. I have used triggers and variables in the past, so I'm not new to this.

      The file is .mov from Envato. 

      Here is my story file. Thanks for your help.

      • MariaCS's avatar
        MariaCS
        Staff
        21 hours ago

        Hi, Norma.

        I have a couple of workarounds for what you’re looking to do, but I’m confident other members of the community might also have additional suggestions. 

        • Option 1: Use two custom buttons to Play and Pause.
        • Option 2: Use transparent shapes over the video controls. You will also need a variable that toggles between Play and Pause and a few additional triggers. The caveat is that the user will not be able to scroll through the video; otherwise, both the audio and video will be out of sync. 

         

        I created a short Peek 360 recording showing you the two options, and I’m also including the edited .story file. 

        Let me know if this works!

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