Forum Discussion

LloydWilson's avatar
LloydWilson
Community Member
8 years ago

Audio not working for HTML5 output in Chrome using Storyline 360

Hi all, Very recently switched over to Storyline 360 and I am having issues with audio playback in Chrome. For some slides, audio does not play and I need to move the seekbar back to the start of ...
storyline 360
AlyssaGomez's avatar
AlyssaGomez
Staff
7 years ago

Hi Hannah,

Thanks so much for submitting your file to our team, and I see that you've been working with my colleague Victor. I'm really sorry you spent so much time troubleshooting this issue! Happy to hear you finally got it sorted out.

If you have any more questions, don't hesitate to reach out here or to Victor in your case. 

HannahWool's avatar
HannahWool
Community Member
7 years ago

Hi Alyssa, 

Thanks for following up. The final issue I encountered with this is it all works fine locally but when I upload it to my web server to show the client thru a link, the first slide audio is still not playing. I pushed the stock video up to 0.75s and added a little screenshot of the video to the beginning so there is no blank before it starts. Not sure why the issue is only on the server now. If I remove the stock video entirely, audio plays fine locally and on the server. Hopefully, Victor can help me solve that final problem. 

I'd just like to thank you all for being so responsive. This is the first time I've encountered issues with stories and come here to this community and am being assisted so quickly, so thank you. :) 

  • MeganTilles's avatar
    MeganTilles
    Community Member
    7 years ago

    Hannah, just curious if you are using Storyline on your Mac. I'm still encountering these issues. Articulate noted it as a bug, but I'm wondering if these issues are only affecting Mac users. I'm almost tempted to buy a Windows machine (I really don't want to) to see if my issues go away.

    • HannahWool's avatar
      HannahWool
      Community Member
      7 years ago

      Hi Megan, I'm using it on Windows thru Parallels virtual machine on my Mac. I'm only having this issue with one story out of the 11 I'm currently editing. It could be worth sending it to someone here who only has a Windows machine to try publishing it on to see if that is the issue. One of the support guys is currently testing out my story so I'll be sure to update you all when I know more. Hopefully there is some final resolve! :) 

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