Forum Discussion
Audio segments overlap during playback
I have prepared a training course in which many slides have 3-10 audio segments arranged one after the other in the timeline. The customer now tells me that there are frequent one-second audio overl...
Unfortunately, the support team has not yet been able to offer a solution to the problem. If anyone else has a good tip on how to get the audio synchronization problem (which is most likely due to a caching issue in the Storyline player) under control, I would be extremely grateful! We are under tremendous time pressure.
This is what keeps happening:
- The first audio track on a slide (or the first one you hit when jumping into a slide using the seek bar) almost always starts 1-5 seconds too late and overlaps with the following audio segments. All other audio tracks on the slide are in sync, ruling out a global audio legacy issue.
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The problem usually does not occur when the slide is restarted immediately afterwards. However, if you navigate to another chapter of the training via the TOC and then return, the issue reappears.
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After extensive testing, we can rule out that the Internet connection or the browser used are factors in this problem. Everything seems to point to a caching problem where the playback of the slide starts before all relevant data has been fully loaded into memory.
- I've already tried reducing the bitrate and sample rate of the audio files.
I've also tried turing off compression in the Storyline audio settings.
Nothing helped.
