Forum Discussion

RobinLilly's avatar
RobinLilly
Community Member
3 years ago

Audio stops playing

I have a storyline file with an audio track that stops playing at about 66 seconds in when the file is published. The audio itself is fine, but when I preview the slide there is a "glitchy" sound at about 66 seconds. I have deleted and reinserted the audio but cannot figure out the source of the glitch. 

The problem is on slide 1.5 at 66 seconds in.

Here is a link to the review 360: https://360.articulate.com/review/content/5d745fa6-c7ab-48d3-af88-4adbaa982d47/review

I'm attaching the storyline file. 

I see others have had this problem, but I've tried all the solutions presented and continue to have the problem.

Thank you in advance for your help!

storyline 360
  • Nedim's avatar
    Nedim
    Community Member
    3 years ago

    Hi Robin,

    I confirm the sound issue on slide 1.5. The audio actually stops right after "and as they learn" words being said while the timeline keeps playing on. I downloaded your file and tested the audio in question. It worked just fine when I previewed the slide. Then I published it to Review 360 and found no issues at all. Here is my link: 
    https://360.articulate.com/review/content/0c987d65-e234-4a30-8d10-c8003300a64f/review 
    If it's working as expected on your end too, I suggest you to rename your file and republish it as it is just to see if the issue is gone.  

  • RobinLilly's avatar
    RobinLilly
    Community Member
    3 years ago

    Thank you so much for looking into this. I tried renaming the file and publishing, but the had same problem. I tried making a new project and importing the slides from a version that worked previously, and still had the problem. 

    There is an odd sound on replay / preview within Storyline that I cannot find the source of, since it's not in the actual audio. This strange sound occurs at the same point the sound drops out in the published file. 

    • LisbethOscuvilc's avatar
      LisbethOscuvilc
      Community Member
      17 days ago

      Hi Robin, 

       

      I'm having the same difficulty. I have this glitch when publishing my project. I had a video with an audio track on my timeline. I thought it was the combination of my video with the audio, so I removed the video and I still have the same problem with the audio. Have you solved your problem? Any suggestions? I appreciate any help that you can provide. Thank you

      • JoseTansengco's avatar
        JoseTansengco
        Staff
        16 days ago

        Hello Lisbeth,
        I'm sorry to hear that you ran into this behavior and I'll be happy to help troubleshoot!

        If the behavior can be observed regardless of which project or audio file is accessed, try repairing your Storyline 360 installation to see if this helps address the behavior. 

        If the problem is specific to the file you're working on, please share a copy of your project file here or privately by opening a support case so we can take a closer look at what's happening. We'll delete it when we're done testing!

         

  • MariaCS's avatar
    MariaCS
    Staff
    3 years ago

    Hi, Robin.

    Thank you for opening a support case! I see you're working with Clara, so you're in great hands!

    Please reach out through the case if you have additional questions. 

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