Forum Discussion
Audio won't load
I have a course into which I inserted audio for each slide as a .wav. It worked just fine initially and I have been going through slide by slide to sync up my audio with animation etc. Today my audio won't load, on the timeline it just says "Loading Audio", but it never loads. Again, it worked initially and the audio is working fine on all my other courses. If I delete the audio and re-insert it works, but I really don't want to have go back in and re-import audio on 70+ slides. Has anyone experienced this before and is there a fix, or do I really have to be in and re-import everything. Any advice is greatly appreciated. 
I can give you the reason in my case. I assumed when you brought in an audio file it was then a part of your project when in reality it seems to reference the location right. Well I was cleaning up my folders and dropped them in an Audio folder. Any slide that I looked at after doing that the file was "not found" - when I moved them back to the original location and started over, they were still not found with the exception of those slides I never attempted to view. So essentially I had to re-load audio for two scenes, and the remaining 3 found their audio. I'm glad though that loading the audio file by double clicking on the missing one keeps your captions in place.
Thanks for clarifying, Michael!
I tried recreating the issue on my side, but I didn't have any luck. Here's a quick summary of what I did:
- Insert MP3 audio file into Storyline 360.
- Save and close Storyline file.
- Move audio file to another folder on the local hard drive.
- Reopen Storyline 360 file and test the audio.
Does that sound similar to what you did? I'll be standing by!
Yes, that is pretty much what I did. If that wasn't the issue, I'm not sure how I started getting audio files back when I moved them back into the old location. Pure luck? I really thought that was the issue... Is the audio file imbedded in the project or referencing a location?
T h a n k s,
( m i k e )
Hey Michael,
Could you try to recreate this issue in a new file? Simply follow the same steps I shared, and let me know if you can replicate it.
- Insert MP3 audio file into a new Storyline 360 file.
- Save and close Storyline file.
- Move audio file to another folder on the local hard drive.
- Reopen Storyline 360 file and test the audio.
By the way, replying via email includes your signature with contact information in the public forum. Feel free to edit your reply here!
Recreated by creating blank story and adding 5 audio files. Save, close, move .wav files, reopen.
I did NOT have the original issue. I am not sure how it was created or resolved in my original as it seems my assumption was inaccurate.
Ok good to hear, Michael. Let us know if you run into this again!
So it has been 7 years since the initial post and this issue is still happening with no luck finding a solution. I've been coming back to this post for the past few months now hoping I'd get an answer. Ran into this same issue again this week and about pulled my hair out. I finally found a fix last night and wanted to share so in case anyone else stumbles on this post, here is what worked. Revert back to an older version of Storyline. I only had to install back to the previous version and it worked! I got most of the audio files back to load again. I only had to add a few fresh files but I'll take it over having to do 60+ slides. I hope this helps other folks. It is a very frustrating issue to happen.
