Audio won't load

I am having this same issue. I loaded the audio via Storyline (using the mic) yesterday and now today none of it will play.  It just says loading audio.  I had it on my network drive but if I import it to a new storyline document then save to my C drive would that work?  Or do I need to remove the files first and re-record them after?

Thank you!!

Hi Kjersti,

Sorry you ran into this! Saving on your local C: drive should do the trick. If the audio still doesn't load, import the slides into a new Storyline file. 

From there, send us your file, and we'll have a closer look at it. We'll do all we can to help you avoid re-recording everything!

I too am having the same problem. This has a serious impact on how I look professionally. There has to be a fix. When is that coming?

Hi there, Jen.  Are you having issues with audio loading while editing your project?  Where do you normally save your .story files - C: drive, shared drive, or somewhere else?

I'm happy to work with you to figure out what's happening!

I'm having this issue too. I'm working on my C: drive only. No shared drives.

Hi there Julee,

I can try and help you sort this out. First, what version of Storyline are you using?

Are you having trouble importing audio into your project, or will the audio not play when you preview the project?

I'm having this audio issue too, with SL360. I recorded directly into Storyline, saved to my C drive, now some of the audio files won't load in the project. Later slides have working audio, but the first 10-15 slides just say "Loading Audio"... Trying not to freak out :/

Hey Daniel.  No freaking out - we're happy to help!!  It sounds like this behavior is happening in Preview.  Can you click on the audio and open the audio editor?  Does the audio play back there?  Do you see "loading audio" in the timeline?

Also, try importing one of those slides into a new Storyline file to see if the audio behaves differently there.  If so, bring all of the slides into a new file.

I'm happy to have a look at your .story file if you'd like to attach it here for privately for me.

So this has been happening for over 3 years has Articulate not yet determined a reasonable solution?

Hi Michael,

It doesn't look like there has been a common reason or cause of this issue, but we'd be happy to investigate with your further. Can you connect with our Support Team? 

I can give you the reason in my case.  I assumed when you brought in an audio file it was then a part of your project when in reality it seems to reference the location right.  Well I was cleaning up my folders and dropped them in an Audio folder.  Any slide that I looked at after doing that the file was "not found" - when I moved them back to the original location and started over, they were still not found with the exception of those slides I never attempted to view.  So essentially I had to re-load audio for two scenes, and the remaining 3 found their audio.  I'm glad though that loading the audio file by double clicking on the missing one keeps your captions in place.

Thanks for clarifying, Michael! 

I tried recreating the issue on my side, but I didn't have any luck. Here's a quick summary of what I did:

• Insert MP3 audio file into Storyline 360.
• Save and close Storyline file.
• Move audio file to another folder on the local hard drive.
• Reopen Storyline 360 file and test the audio.

Does that sound similar to what you did? I'll be standing by!

Yes, that is pretty much what I did. If that wasn't the issue, I'm not sure how I started getting audio files back when I moved them back into the old location. Pure luck? I really thought that was the issue... Is the audio file imbedded in the project or referencing a location?

T h a n k s,
( m i k e )

Hey Michael,

Could you try to recreate this issue in a new file? Simply follow the same steps I shared, and let me know if you can replicate it. 

• Insert MP3 audio file into a new Storyline 360 file.
• Save and close Storyline file.
• Move audio file to another folder on the local hard drive.
• Reopen Storyline 360 file and test the audio.

By the way, replying via email includes your signature with contact information in the public forum.  Feel free to edit your reply here!

Recreated by creating blank story and adding 5 audio files.  Save, close, move .wav files, reopen.

I did NOT have the original issue.  I am not sure how it was created or resolved in my original as it seems my assumption was inaccurate.

Ok good to hear, Michael. Let us know if you run into this again!

Also I always want to edit audio in Storyline, because the files are already there and it's easier as opposed to exporting the files to Audacity, editing, re-exporting, and re-importing them into Storyline.  However if it is more than a couple of audio files to edit in Storyline - I kick myself in regret every time.  The amount of crashes, constant saves, file lock by another process, crashes, etc. just isn't worth it.  Word to the wise~ 

So it has been 7 years since the initial post and this issue is still happening with no luck finding a solution. I've been coming back to this post for the past few months now hoping I'd get an answer. Ran into this same issue again this week and about pulled my hair out. I finally found a fix last night and wanted to share so in case anyone else stumbles on this post, here is what worked. Revert back to an older version of Storyline.  I only had to install back to the previous version and it worked! I got most of the audio files back to load again. I only had to add a few fresh files but I'll take it over having to do 60+ slides. I hope this helps other folks. It is a very frustrating issue to happen.