Forum Discussion
Auto-generate closed captions does not work in my Storyline 360. However, it works for my colleague
As the title says, this is a unique problem. The CC generation worked for me till yesterday. Now it does not. My colleague does not have this issue.
I have restarted my laptop, the issue still persists.
Has anybody else encountered this? Any workaround that I could try?
8 Replies
Sounds frustrating. Do the other AI features in Storyline work as expected?
Yes it is :( Other AI features work fine, just not the CCs
Hello SiddhiAdhav-261,
I’m glad to see Ron has already jumped in with a follow-up question.
Just to add, if you’re already working from your local drive, you might also try repairing your Storyline 360 installation. That often resolves unexpected behavior like this: How to Fix Unexpected or Erratic Behavior in Storyline 360
If the issue continues, you’re welcome to connect with us privately in a support case so we can take a closer look and provide more targeted help.
Hope you’re back on track soon!
Hi EricSantos,
Thank you for the detailed instructions. I followed them, however the issue still persists. Per your suggestion have submitted a support case.Thanks for the update. I appreciate you submitting a support case. That’s the best next step.
Our Support Engineers will take a closer look and work with you directly to help resolve the issue as quickly as possible. Let us know if you need anything else in the meantime!
Hello, did you ever find a solution or workaround to this? I am having the same thing happen now.
Hi MaryOConnell-21,
Good question! In Siddhi’s case, our Support team worked with her directly, and the issue was resolved on a later attempt. No specific bug was identified. Closed caption generation began working again, and the most likely cause was a temporary hiccup or project size affecting processing time.
A couple of tips that helped in her case:
- Larger media files can make CC generation take longer than expected.
- Be sure you’re working from your local hard drive, not a network or USB location: Create, Edit, and Publish on Your Local Hard Drive.
If the issue continues on your end, please feel free to open a support case. And if you’re comfortable sharing your Storyline file, our team can take a closer look.
Well, this issue has been challenging. Especially since I have taken over a project from a colleague.
Here are my findings, only after I have reinstalled Storyline, and still had the same issue of no AI generation of closed captions.
- Make sure there are no symbols in your MP3 file name.
- If there are any symbols, export the MP3 audio file and rename it with no symbols. I would also avoid spaces. I also suspect a super-long filename was stopping generation. For example, I also use 11labs, which names the file a ridiculous length. Here is an example:
ElevenLabs_2026-03-19T22_20_28_Voice_Character name_ivc_sp100_s50_sb75_se0_b_m2.mp3. The name is autogenerated and autodownloaded to downloads from 11labs. (Yes, my settings require all downloads to ask me where I want the file...but 11labs, for some reason, does not ask. I guess this is my next sleuthing mission.)
- Make sure your auto-generation on import is checked.
- Reimport the audio file, and your closed captions will generate.
Good luck, e-learning warriors!
