Black screen displaying on Replay videos in Rise

Hi Nina,

Thanks for reaching out! Can you please share the Web link to your Rise 360 course here or privately through a support case, so we can look at it on our end and provide recommendations?

Hi,
Are there any updates on the black thumbnail or start screen?
I have a video created in Vyond that has been uploaded into Rise - there is no black frame to start the video off and there is no transition, no sound or anything. It's a blue background with white text. But the video still features with a black screen and play button in Rise. 
Is there any solution to this?
Cheers,
Nina

Hello again, Laszlo!

Great news!  We just released another update for Articulate 360 and included some new features and a few important fixes you'll see in the release notes.

The item you'll be interested in is:

New: Make an impactful first impression. Add an image to your course start page to brand it or give learners an idea of the subject matter. Learn more about cover photos.

Just launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.

Great investigative skills, Tonya. I appreciate you popping in to share an update with others that may run into a similar issue.

Hello - just want to follow-up on this thread. I am having the same issue (black thumbnail showing instead of first frame). The comment that Alyssa Gomez made that "If the slide has audio or video on the first slide, you may see a black screen with a play button if you have never viewed this lesson before," is not accurate on my end.

I have two videos in my Rise course (created in Vyond). One shows the black screen and one doesn't. They both have audio. They are NOT Storyline blocks. I imported them using the video block directly in Rise.

Previously, I had to import the videos to YouTube, set the thumbnail there, and then use the Embed block. Is there a way to ensure the thumbnail shows in Rise without having to use a third-party like YouTube?

Oh yeah!

Glad that Alyssa was able to help you out here Laszlo :)

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Hi Laszlo,

The Storyline Block will appear with a black screen on mobile devices by design, but we are tracking this request to display a custom poster frame. I'll add your voice to our report. If we modify this feature in the future, we'll let you know!

Hi Laszlo! We're happy to help you here in the forum, and you're always welcome to open a case with our Support Team by clicking here. 

Let's dive into what is expected behavior when viewing Storyline Blocks in Rise:

On Chrome for Desktop:

• If the slide has audio or video on the first slide, you may see a black screen with a play button if you have never viewed this lesson before. 
• If the slide does not have audio or video, you will see the thumbnail of the first slide.

On Chrome for Android:

• You will see a black screen with a play button for all Storyline blocks. You will not see the thumbnail of the first slide. This is normal behavior when viewing a Storyline block on a mobile device.

Let me know if that helps to answer your question!

Good morning, Laszlo!

Oh no, it looks like the Review URL instead of the Rise Share link came through. So sorry for the trouble! 

Here's how to grab your Rise course's Share link: Open the course from your Rise dashboard > click Share in the upper right corner of the screen and copy the shareable link.

The URL should start with https://rise.articulate.com/ instead of https://360.articulate.com/review/ – be sure to copy all the way to the end!

Really appreciate your time, and I'm standing by! 😊