Forum Discussion

TeresaVanderpos's avatar
TeresaVanderpos
Community Member
5 years ago

Black screen flash opening a lightbox since last upgrade and background colour off

Hi there, I am wondering if anyone is noticing a black screen flash when you open a lightbox since the last upgrade, or is there something I have done to cause the flash that I am not aware of? ...
storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    2 years ago

    Hello Everyone!

    I wanted to share some great news! We are no longer seeing the bug that caused the Lightbox slides to show a white space and flicker when loading.

    Please make sure that you are using the current version of Storyline 360 (Build 3.77.30568.0). This guide walks you through installing, updating, and opening Articulate 360 apps.

    Please let us know if you're still encountering the issue and we'd be happy to continue troubleshooting with you in a support case.

KatieRiggio's avatar
KatieRiggio
Staff
5 years ago

Hey there, Teresa!

Thanks for sharing your course, and I'm happy to investigate both issues!

Here is a quick video of my test and a recap of what I saw:

  1. Flash when opening a lightbox: I also see the flash on slide 'Clinical Personnel Responsibilities' in your published output and today's Storyline 360 update. This behavior matches an open issue we're looking into where lightbox slides flicker when launched. Using the Modern Player is the only workaround we know of at this point—since this affects the Classic Player—but I'll notify you of any changes!
  2. Color variation: I also see the background color shift in the published output, where the purple appears darker. Your settings look great, so I'm going to open a case with our Engineers for a closer look. Look out for their email soon, and I'll follow along!
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