Forum Discussion
Blank screen after update
Sure I have seen this mentioned in the forum before but I cannot locate it now (the search function is awful).
If I update my content and re-export it to SCORM, after updating the content on my LM...
Hi all,
the issue is "known" for more than 2 years. It was supposedly fixed in May 2018 but popped up again in 2019. Storyline was also affected.
The amount of support this problem causes is staggering! Especially in Covid 19 times with a lot of home office and new "Rise content" (which is often changed/corrected and published again). We have had nearly a thousand cases of affected students over several customers.
We are also an "Articulate Reseller". Our customers to whom we recommended "Articulate" are not pleased. Especially those customers who have read the community articles (see below) pointing out that the problem has been known for several years.
They might be different problems, but to our customers who use Articulate products it just looks like "the problem has been ignored".
So for crying out loud: Please fix this known problem!
The "solution" was also suggested several times in one way or another.
See my earlier post or the suggestion from Nathan Mcilree:
"My guess would be that the developers need to update the code that initialises the SCORM course so that if it does not recognise the location/resume data passed through it catches the error and treats the user as starting again - rather than just erroring in the background and stopping any content loading."
Here the (not complete) history so far:
# 2018-01-26
https://community.articulate.com/discussions/rise-360/rise-suspend-data
# 2018-05-23 suposendly fixed "the problem was a suspend_data incompatibility between the two (versions) courses,"
https://community.articulate.com/discussions/rise-360/rise-suspend-data#reply-522276
Looking forward to a solution,
Tobias Loke
