GrahamFrancis
3 years agoCommunity Member
Blank Screens - occasionally!
Hi there, this is an odd one and I hope that someone has seen this before...
We have a lot of Web published content (from Studio/Presenter) that is served from Amazon's AWS... All working amazing for years. Now, it seems that occasionally our students when loading content get a blank screen. Not all of the time, not all students - it's odd. I can't reproduce the problem on local computers and also testing platform such as browserstack. Sometimes clearing cookies works, if a student has a problem with Firefox/Chrome/Edge, then only something like IE11 (beleive it or not) will work for them ... Has anyone had this happen to them with Studio? Any thoughts, ideas, comments would be helpful here.
Much appreciated, Graham