Forum Discussion
Blank Screens in Replay 360
One of my employees recorded a Replay 360 file where parts of the video are blank/black but then later in the file the video and audio appear. Any idea why this would happen?
16 Replies
Hi Sheldon,
A few troubleshooting steps that you may want to check if Replay is not behaving as expected:
- Verify that video hardware acceleration is enabled
- Check for updates on your video driver
- Repair Replay
- If the repair does not assist, try this
Hi Alyssa,
I have the same problem and I tested everything you have recommended and I get the same result every time. Do you have any other recommendation?
Thanks.
Did you find a solution that worked for you? I'm getting black screens as well when recording
Thanks for letting me know what you already tried, Alejandro, and sorry this is still giving you headaches. At this point, I would recommend reaching out to our Support Engineers so they can work with you one-on-one to nail down why this is happening. They're rockstars, and you'll be in good hands!
HI Sheldon, did you find a solution?
Hi Chelsea,
I took a peek into Alejandro's case, and it looks like the issue was related to the virtual machine he was running for Windows.
Give the troubleshooting steps I recommended for Sheldon a try, and if you're still having problems, reach out to us here. The team is available 24/7 to assist!
Wow, thanks for the quick reply Alyssa!
I'm currently working directly on this PC, so I'm not sure if that's causing the problem in my case. I tried your suggestions above, and uninstalling and reinstalling has it working again so far for me.
Great to hear! If you start seeing the problem again, give us a shout here. We'll get it straightened out!
Unfortunately, it kept happening, so I created a support ticket. In the meantime, I figured out that it was happening when I would record a take, mess up, hit the trashcan icon, then record a new take and click Done. When that take appears in Replay 360, it was black and silent for me. Now I hit cancel whenever I mess up, go back to Replay 360, and click record again. Slower, but works.
I disabled 3D acceleration in VMWare Fusion. Even thought the guideline recommends to keep it enabled, I just disabled it and works for me.
Thanks.
Thanks for sharing that tip, Alejandro!
Thanks for letting us know you opened a case, Chelsea. It looks like Renato logged this as a software bug in Replay 360, and he tagged this thread to be updated as soon as we get more information. We'll share as much as we can, as soon as we can!
Hi Alyssa,
I'm attempting to record my screen and when I'm recording it seems to work fine but when I hit "done", I go to review what I recorded and it's just a black screen. Any ideas on why or how to fix this?
