Forum Discussion
Block Template in Rise 360 not working
I went to use a block template that I created in another course and it never downloads. I do work in a team environment. I haven't had this issue before. It loading icon keeps going in circles.
Thanks,
Norma
.... and it's happening again this morning, even after a restart of my Google browser.
Hi Mark! Can you please try clearing your browsing data? Here's how to do it for your browser:
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After clearing your browsing data, remove the block you're having trouble with and add this again.
Let me know if that doesn't help!
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I am having the Issue where a block template is not loading. It is just spinning with the note "Inserting Template" Stranger thing is that it was working fine yesterday. Today not working. One other thing I notice that the "Cancel" under the spinning icon does not cancel the action. I can only remove it by hitting the delete trash can in the upper Right of the block
And another issue, I just tried to add a new block template and in the I am getting a spinning circle that says Processing Template. Looks like it is broken on both sides the creation and insertion.
Hi Mark! Please try to close then restart your browser and see if that works.
I am also having a problem with inserting a block in Rise. Icon going in a circle for an indefinate amount of time.
Hi Mark, may I know if this is still happening?
For the most part, it appears to be working.
Just delete the block that is not loading and add it again.
Thank you!
We fixed the issue, and block templates should work normally for you now! Thanks for reaching out.
Hi there, Norma! We're working on an issue that is affecting block templates right now. I'm sorry for the trouble, and I'll keep you updated.
