Forum Discussion
Blurry Previews on Storyline 3
I just downloaded Articulate 3, which I am assuming is exactly the same as the Storyline on Articulate 360, and I am upgrading from Storyline 2. I have files that I created with Storyline 2 and opened with Storyline 3, and when I preview these newly upgraded files, it seems that everything loses its resolution and becomes very blurry. Has anyone else experienced this issue?
I'm having this problem too in both previewing and Articulate Review
Hi there, Nisha. We have noted an issue where the preview can appear blurry in the desktop view. Are you seeing any difference if you switch to another device view?
Also, when you are viewing your course in Articulate Review, what browser are you using? This site will tell you what browser version you're using as well as if Flash is enabled.
Hi Crystal, I, too, am having the same issue with blurriness. Both in the preview in Articulate Review and also once published into Rise, Storyline content is blurry. I am using Google Chrome and have my flash player enabled. I've tried numerous different story sizes within Storyline to maximize resolution. Text and images are both blurry. I'm using Storyline version 3.9.13567.0
Do you have any suggestions or updates on this problem?
Hi everybody!
We are having the same issue with blurriness both with the images and with the texts when we use Chrome browser.
We are having problems with several clients because most of them use Chrome as a browser.
At this moment we are about to lose a client because the work done is not quality, we need a quick solution please.
Ashley, if you want I can send you the project that we have developed for our client by private if you give me your email address.
Than you,
Amaiur Sainz.
Hi Amaiur - I am sending you an e-mail. You can attach your file privately and we can add this to the report.
Thank you!
Thank you Leslie!
Same problem running preview.
Hi Lars,
What version and update of Storyline are you currently using? I see a few similar reports of blurry previews and want to make sure I connect your issue to the right report filed with our team.
Hi,
I'm using Storyline 3, Update 2. Though, we I recently connected my laptop to the external screen I noticed that the issue was gone and the text is crystal clear. I have not yet switched back to the laptop screen.
Hi Lars,
Thanks for sharing that info - do you know what the screen resolution you were using for the laptop and external monitor were?
Yes, I'm running Windows on a virtual machine with the resolution 1280x800, scaling is 100%. The external monitor is set to 1650x1050.
I have also noticed that the preview is only blurry when I select the "Desktop" mode.
Thanks Lars for sharing that - I'll include the information in the report filed with our team as we continue investigating!
Not sure if this is valuable information, but there seams to be problems also in other preview modes. In "Tablet landscape" mode, the preview is clear until a small logo that I have inserted in the upper right corner animates and swivels. Just when the animation starts the preview gets blurry. Not possible to get it back to clear.
Hello Ashley, is this something also reported for Storyline 360? I am having reports come in that some screens are blurry and others are not. I am almost certain the reporter is viewing the course in Articulate Review in Chrome.
