Blurry Previews on Storyline 3

Hi Vanessa,

Yes, we also have it for Storyline 360 and it seems the main culprit is how it displays in Chrome. We'll keep folks posted here as there are any updates, and if you have additional examples of how your course displays in the latest update of Chrome vs. say IE11, Edge, or Safari - those are helpful to share with our team! Feel free to share them here or send along to our Support team here. 

Hi Lars,

Could you share a link to that course? I haven't seen the behavior specific to an animation yet, so I'd love to include that example for our team. 

Hello Team,

I am experiencing the same issue in AS3 and reported it to your technical team 2 months ago. They confirmed it's a bug in the system. It happens during preview and publishing, and adjusting browser resolution does not improve anything. Their recommendation for now is to use AS2 to avoid the blurriness, however I designed a few courses in AS3 and there is no way to reuse that content. 

Any suggestions or ideas would be great.

Thanks,

Francesca

Hi, everyone! I'm excited to let you know that we just released Update 5 for Storyline 3–check out all the new fixes and features here!

One of the fixes addresses an issue where preview would appear blurry in the desktop view. We also launched a fix for this in Storyline 360. 🌟

If you're using Storyline 3, here’s where you can install and update the latest update. If it's Storyline 360, here's how you can update to the latest version. Let us know what you think ..and if you're still seeing blurriness, please let us know!

Hi Katie,

Please help me out a little. Before this update i was not facing this issue but after installing the update 5 the preview is appearing blurry.

Thanks,

Farah

Hi Farah,

Could you share one of your .story files with us so that we can take a look? 

If you need to share privately, you can upload to our Support Engineers using the link here.

Hi Ashley,

It's not about a particular file. The behavior is same for all the files. I have tried to capture the situation in the above image. If we look at the character then we can easily identified the difference, the character is small and blurry.

Hi Farah,

I see you've been working with my colleague Lea, and she also saw the same blurriness in Storyline Preview that you described. We're going to continue investigating this problem, as it should have been fixed in the last update. We'll keep you posted on any new information we receive!

Hi Alyssa,

After upgrading to Storyline 3 version 6, the font is appearing blur in Chrome (latest version) whereas it is appearing fine in Firefox and IE. 

Hi Farah,

Thanks for popping back in and letting us know what you are seeing in your project.

We are tracking an issue with blurriness in Chrome and I'll add this thread to the report.

This will allow us to understand the user impact and allow us to update you here when we can.