I just downloaded Articulate 3, which I am assuming is exactly the same as the Storyline on Articulate 360, and I am upgrading from Storyline 2. I have files that I created with Storyline 2 and opened with Storyline 3, and when I preview these newly upgraded files, it seems that everything loses its resolution and becomes very blurry. Has anyone else experienced this issue?

Hi Andrew, Thanks for sharing that. Our team has also noted that the Chrome playback of courses can appear blurrier than browsers such as IE, Edge or Firefox. We're looking into the display issues associated with that, so I'll keep you posted on that here as well. If you have any additional screenshots to share those are always good to include in the report we've filed!

Hello Calidoss S, Sorry to hear that you ran into this issue. If you already checked out the article shared by my colleague Leslie, please share a copy of your project file here or in private by opening a support case so we can take a closer look at the issue. We'll delete it when we're done testing!

Hello Matthew - Would you be able to share the .story file that you need us to take a look at? I upgraded an SL2 file and did not notice a difference.

Here is a slide for you to see. It looks fine while I'm working on it, and when its published. However when I preview the slides they all seem to have a slight blur. And it seems to just be for these files that I have upgraded from Storyline 2.

Blurry Previews on Storyline 3 | Articulate

SAURAVKUMAR-647
Community Member
6 years ago
Recently, I also get the same issue and I tried a lot to fix it. Only solution I find out is given as follows in few steps:

1. Do not crop or scale your image in Articulate Storyline.

2. If you want to resize the image. I better suggest you to use Adobe Photoshop for cropping and scaling.

3. Export the image from Photoshop as JPEG or PNG format and Import the image in Articulate Storyline.

4. I repeat.. please do not scale or crop in Articulate Storyline. (if you are facing above issue.)

Thanks & Regards

Saurav
RenGomez
Staff
6 years ago
Hi Everyone,

I just wanted to let you know we just released Update 7 for Storyline 3! Here are the details.

It includes the fix we made in Storyline 360 that addresses an issue where text and images could be blurry when viewing a course in Google Chrome or Safari.

Please download the latest version and let us know if you have any questions, either here or by reaching out to our Support Engineers directly.
- SAURAVKUMAR-647
  Community Member
  6 years ago
  That's Great! :)
AesaraSysAdmin
Community Member
3 years ago
Has anyone found a resolution for this? My images are blurry when published.
LeslieMcKerchie
Staff
3 years ago
Hello Aesara, and welcome to E-Learning Heroes. 😊

Thank you for reaching out and sharing the issue you are currently experiencing.

It looks like you're using Storyline 360, so be sure that you're following our recommendations here:

Storyline 360: Best Practices for High-Quality Images and Videos

I want to look at your project file to investigate what's happening with your permission. You can share it publicly here or send it to me privately by uploading it here. I'll delete it when troubleshooting is complete.
Calidoss
Community Member
9 months ago
Hi Team,

Is this issue fixed? We are facing the same problem. The image looks good with 100% scaling but pixelated if I use 125% or 150%. Appreciate your response/help.
- JoseTansengco
  Staff
  9 months ago
  Hello Calidoss S,
  
  Sorry to hear that you ran into this issue. If you already checked out the article shared by my colleague Leslie, please share a copy of your project file here or in private by opening a support case so we can take a closer look at the issue. We'll delete it when we're done testing!