Blurry Previews on Storyline 3

Apr 05, 2017

I just downloaded Articulate 3, which I am assuming is exactly the same as the Storyline on Articulate 360, and I am upgrading from Storyline 2. I have files that I created with Storyline 2 and opened with Storyline 3, and when I preview these newly upgraded files, it seems that everything loses its resolution and becomes very blurry. Has anyone else experienced this issue?

41 Replies
Francesca Pevere

Hello Team,

I am experiencing the same issue in AS3 and reported it to your technical team 2 months ago. They confirmed it's a bug in the system. It happens during preview and publishing, and adjusting browser resolution does not improve anything. Their recommendation for now is to use AS2 to avoid the blurriness, however I designed a few courses in AS3 and there is no way to reuse that content. 

Any suggestions or ideas would be great.



Katie Riggio

Hi, everyone! I'm excited to let you know that we just released Update 5 for Storyline 3check out all the new fixes and features here!

One of the fixes addresses an issue where preview would appear blurry in the desktop view. We also launched a fix for this in Storyline 360. 🌟

If you're using Storyline 3, here’s where you can install and update the latest update. If it's Storyline 360, here's how you can update to the latest version. Let us know what you think ..and if you're still seeing blurriness, please let us know!


Recently, I also get the same issue and I tried a lot to fix it. Only solution I find out is given as follows in few steps:

1. Do not crop or scale your image in Articulate Storyline.

2. If you want to resize the image. I better suggest you to use Adobe Photoshop for cropping and scaling.

3. Export the image from Photoshop as JPEG or PNG format and Import the image in Articulate Storyline. 

4. I repeat.. please do not scale or crop in Articulate Storyline. (if you are facing above issue.)

Thanks & Regards


Ren Gomez
Hi Everyone,
I just wanted to let you know we just released Update 7 for Storyline 3! Here are the details.
It includes the fix we made in Storyline 360 that addresses an issue where text and images could be blurry when viewing a course in Google Chrome or Safari.
Please download the latest version and let us know if you have any questions, either here or by reaching out to our Support Engineers directly. 
Leslie McKerchie

Hello Aesara, and welcome to E-Learning Heroes. 😊

Thank you for reaching out and sharing the issue you are currently experiencing.

It looks like you're using Storyline 360, so be sure that you're following our recommendations here:

Storyline 360: Best Practices for High-Quality Images and Videos

I want to look at your project file to investigate what's happening with your permission. You can share it publicly here or send it to me privately by uploading it here. I'll delete it when troubleshooting is complete.

Jose Tansengco

Hello Calidoss S,

Sorry to hear that you ran into this issue. If you already checked out the article shared by my colleague Leslie, please share a copy of your project file here or in private by opening a support case so we can take a closer look at the issue. We'll delete it when we're done testing!