Forum Discussion

JohnCarter-66e5's avatar
JohnCarter-66e5
Community Member
3 years ago

Time Line preview button

I am seeing posts about this issue over 5 years ago. I thought it would have been resolved by now.

My timeline advance (preview) button in the bottom left of the timeline gets grayed out at random. The only wat I can preview my slide is to "Preview" the whole slide from the "Publish" options up top.  Previously, I was able to click on another slide and then come back to the slide I was working on and the issue would be resolved (temporarily) but now it is STUCK being grayed out. 

How can this be resolved? I have some long slides and don't have the time to preview the whole slide every time a new edited is done. 

storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    2 years ago

    Hello Everyone! ✨

    I'm happy to share that we have released a new update for Storyline 360 (Build 3.76.30446.0).

    In this update, we have implemented a fix for:

    • Timeline preview buttons weren't always clickable.

    As a first step, I recommend updating Storyline 360 to the latest version. Here's how:

    Update Authoring Apps

    If you have any questions, please let us know in this thread or privately in a support case.

    Have a great day! 

  • BeccaLevan's avatar
    BeccaLevan
    Community Member
    3 years ago

    Hey John! Thanks for sharing that screenshot!

    Do you see this happening in all Storyline 360 files or just this file in particular? 

    When you experience odd behavior like this, a fresh installation usually fixes things. Follow these steps, and let me know if you see improvement! 

    • JohnCarter-66e5's avatar
      JohnCarter-66e5
      Community Member
      3 years ago

      This happens randomly with any Storyline 360 file. It has been behaving a bit better the last few days, but is quite frustrating when it happens. The only way to resolve is to shut Storyline down completely and restart.

      Thanks,
      John

       

      • BeccaLevan's avatar
        BeccaLevan
        Community Member
        3 years ago

        I'm sorry to hear a repair didn't help, John. If Joseph's tip doesn't help, could I have you connect with one of our support engineers to do some investigating? Connect with a Support Engineer.

        Also, I noticed your email signature came through when you replied by email. You can remove that if needed by clicking the Edit button in your reply. Here's how.

  • JoeFrancis's avatar
    JoeFrancis
    Community Member
    3 years ago

    It seems to me that a full uninstall/reinstall won't actually resolve the issue, it will only mask it for a time. I too have encountered a dimmed Play/Pause button on the timeline, on random slides at random times. Otherwise, the button works as expected.

    I also have encountered an issue where the Timeline modal can no longer be resized by dragging its top border (either up or down), using the resize handle.

    Usually, by returning to Story View and double-clicking on a new slide, the issue resolves itself. Again, would a full uninstall/reinstall actually "fix" this issue? I don't see how.

     

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    2 years ago

    Hello Everyone! ✨

    I'm happy to share that we have released a new update for Storyline 360 (Build 3.76.30446.0).

    In this update, we have implemented a fix for:

    • Timeline preview buttons weren't always clickable.

    As a first step, I recommend updating Storyline 360 to the latest version. Here's how:

    Update Authoring Apps

    If you have any questions, please let us know in this thread or privately in a support case.

    Have a great day! 

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