Forum Discussion

JenniferJack's avatar
JenniferJack
Community Member
12 months ago
Solved

Brief flash between slide layers

Hello, I was wondering if anyone knows what I could do to resolve this issue. I keep seeing all the items briefly flash at the beginning of every slide layer. I am not sure why this is. I've made su...
Articulate 360
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e-learning development
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storyline 360
  • LaurenDuvall's avatar
    LaurenDuvall
    9 months ago

    Hi all! I'm so sorry for the delay. We have just released Storyline 360 Update 95 which includes the fix for the bug where a flash would appear between slide layers. I've tested LaurenHamilton's file and I am not seeing the flash anymore after updating.

    To take advantage of this fix, please update Storyline 360 in your Articulate 360 desktop app!

JenniferJack's avatar
JenniferJack
Community Member
11 months ago

Sorry, no. Articulate has not updated me, but my case is still open. I will update if they ever let me know that the issue is resolved.

JulieTaylor-3a8's avatar
JulieTaylor-3a8
Community Member
10 months ago

Hi all 

Thanks Jennifer for lodging a support request and everyone for their suggestions...

An FYI - Unfortunately this issue is persisting I have ran into the same issue of base layer flashing briefly at start of all layers regardless of triggers and settings used. I tried the workaround suggested above - 'rewind the version back to 3.90'. However after installing older version I received an error message when I tried to view the slide and layers - 'this version does not support AI Assist features, please upgrade to the newest version. So I am still stuck with a slide that doesn't display properly and makes my work appear and perform to a subpar standard!!

  • JenniferJack's avatar
    JenniferJack
    Community Member
    10 months ago

    Articulate really needs to get moving on fixing this issue!

  • KellyAuner's avatar
    KellyAuner
    Staff
    10 months ago

    Hi JulieTaylor-3a8,

    Thanks for reaching out about this!

    I can certainly understand how frustrating this issue can be. You're correct that the current workaround of rolling back to an earlier version of Storyline will limit the use of Articulate AI. I've added you to the bug report so we will update you as soon as we have news. We appreciate you working through this with us!