Browser Screen Flashes Between Slides

Hi Gillian, David, and Stacey, 

If you've tested your content with the latest update of Articulate 360 and you're still seeing the odd behavior, we'd want to test out a sample file of yours. Can you share it with our Support team here? David if you have your case number I'm happy to follow up on it! 

Allison,

Storyline 3's next update will also include this fix! Stay tuned as we'll let you know here as soon as it's ready. 

Thanks Reyna,

Looks like Wilbert is helping you out. I appreciate you letting us know you were working with support.

Is anyone else still having this issue? I am currently experiencing it and unfortunately it is noticeable enough that the customer commented on in it in Articulate Review.

Hi Kate,

It looks like Reyna's issue was specific to the Try/Test mode of a screen recording, and that is a separate bug we've got reported. Does that match what you're running into as well? I'd love to take a look at your file to confirm and I can share that with my team as we keep looking into a fix for this! 

Hi,

I updated Articulate 360 but am getting flashes navigating between all slides that use motion paths. I sent a support ticket but have yet to hear back.

If need be is it recommended to  I reload the updates, maybe they did not take?

Hi AC,

Really sorry you haven't heard back from us yet! Would you mind telling me your case number? I'm not finding it through a name search. Thanks!

Hey Kate,

I tested the Articulate Review link you sent, and I'm not seeing noticeable flashes between slides or layers there. If you're still struggling with this and want some more help with it, feel free to send us your unpublished Storyline file by clicking here. Also, be sure to include a note about which slides and layers are giving you the most trouble. 

Hi all,

Great news - Update 3 of Storyline 3 is available!

We released a fix for the issue where the slides flash when jumping to the next slide while viewing the HTML5 output. 

You can view the Version history here and you'll also be able to download Update 3 here!

I have the latest update installed but i'm still experiencing a flash between pages when outputting to HTML5. I'm using Storyline 3 and have used Chrome to view my course moments ago.

My course is designed to look seamless across pages, and now that effect and impact is lost. Can you please look into this further or let me know if any future updates tackling this bug are due to be released in the near future?

Hi there Chris,

You mentioned that you published your course with HTML5--did you publish for LMS or Web? Also, where did you host the published output file for testing?

Thanks for bringing this to our attention – and really sorry you're still seeing a flash in Chrome (HTML5 output) with the latest Storyline 3 update, Chris. 

Great move on opening a case with our engineers! I took a peek into your case, and I can see our team is testing your file to see what's happening there.

You should hear back from someone soon and I'll be sure to share updates here, as needed!