Forum Discussion
Bug: learner_response shows underscores for Non-Latin Languages in LMS Tracking for Survey Question
Hi Team,
I have encountered an issue with Survey Questions in Storyline 360 (Version 3.109) when publishing to SCORM 2004 (3rd Edition).
When a learner answers Survey Pick One, Pick Many, or Short Answer questions in non-Latin languages such as Russian, Chinese, Japanese, Korean, Thai, or Arabic, the "cmi.interactions.n.learner_response" value is stored as underscores (__________) instead of the actual response text in the SCORM Cloud LMS. Here is attached screenshot for the reference. Please find the attached screenshot for reference.
However, the "cmi.interactions.n.description" field correctly stores the localized text, indicating that the LMS and SCORM Cloud support Unicode characters.
Expected Behavior: The learner_response field should display the selected response in the original language instead of underscores.
Could you please confirm whether this is a known issue or limitation in Storyline 360? If so, is there a recommended workaround or fix?
5 Replies
I've also just run into this issue in Articulate Rise with a Survey (published as SCORM 2004, 4th Edition). For our survey given in Simplified Chinese, the responses for single and multiple choice survey questions are converted to underscores. This is the same in SCORM Cloud and our LMS.
Hey Troy_Dunton_MA,
Sorry to hear that survey data from Rise is not displaying as expected in your LMS.
I noticed that you've already opened a support case being handled by my teammate, Nell. It looks like he's currently reviewing your project and should be following up with you soon.
We can continue troubleshooting through your case!
Thanks for reporting this issue and providing detailed information. The fact that the description field correctly displays Unicode characters while learner_response shows underscores suggests there may be a limitation or bug in how Storyline 360 handles non-Latin characters for SCORM interaction data. Hopefully the team can confirm whether this is a known issue and provide guidance on a workaround or future fix.
Thank you for your response morgann5238 . I look forward to your proposed solution.
Hello RajaramanS,
Thanks for reaching out! It sounds like Storyline is reporting non-Latin survey responses as underscores in the SCORM 2004 learner_response field instead of displaying the original characters. I've opened a support case so our support engineers can take a closer look at your setup! You're in excellent hands!
We'll follow up shortly via email. Thanks for your patience!
