Forum Discussion

LibbyNelson-1ed's avatar
LibbyNelson-1ed
Community Member
3 years ago

Underscores not displaying correctly in Rise question pools

I am creating question pools in Rise and have some questions where the user will choose a multiple choice option to complete a blank space in a sentence. 

For example: A popular holiday that falls in October is called ___________.

The "blank" line that appears seems fine in the preview, but when I export the file to LMS or PDF format, the blank line appears as dashes. 

For example: A popular holiday that falls in October is called _ _ _ _ _ _ _ _.

Does anyone know what may be causing this? I haven't inserted any spaces. 

Rise 360
  • hazelB's avatar
    hazelB
    Staff
    3 years ago

    Hi Libby! So sorry to hear that your underscore characters have spaces in between when viewed in your LMS.

    • Does the same issue appear in all supported browsers?
    • Is it happening to all of your questions with underscores or just one?
    • Are you copying and pasting questions from a source file?

    I just did a test and uploaded it in SCORM Cloud and here's how it looks in Chrome:

    Here's how it looks in PDF format:

     

     

     

    • LibbyNelson-1ed's avatar
      LibbyNelson-1ed
      Community Member
      3 years ago

      Hello!

      It looks the same in Chrome, and must display correctly in Edge regardless since that's our company's preferred browser. They aren't copied from the same file - in fact I typed them in individually in an attempt to remediate the issue.

      Any other thoughts?

      • KarlMuller's avatar
        KarlMuller
        Community Member
        3 years ago

        HI Libby,

        When you reply to a forum post by email, be aware that your email signature with all your personal information is included in your post.

        You may want to edit your post and remove that information. 

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