Forum Discussion
Underscores not displaying correctly in Rise question pools
I am creating question pools in Rise and have some questions where the user will choose a multiple choice option to complete a blank space in a sentence.
For example: A popular holiday that falls...
Hi Libby! So sorry to hear that your underscore characters have spaces in between when viewed in your LMS.
- Does the same issue appear in all supported browsers?
- Is it happening to all of your questions with underscores or just one?
- Are you copying and pasting questions from a source file?
I just did a test and uploaded it in SCORM Cloud and here's how it looks in Chrome:
Here's how it looks in PDF format:
Hello!
It looks the same in Chrome, and must display correctly in Edge regardless since that's our company's preferred browser. They aren't copied from the same file - in fact I typed them in individually in an attempt to remediate the issue.
Any other thoughts?
HI Libby,
When you reply to a forum post by email, be aware that your email signature with all your personal information is included in your post.
You may want to edit your post and remove that information.
Thanks Karl!
Hi again, Libby. If it's ok, we'd like to see your SCORM package to troubleshoot on our end. We keep your content secure and delete it when we're done troubleshooting. You can attach it using this case form.
If we can't reproduce it on our end, I'd recommend having other folks in your organization test the link from your LMS as well as the PDF on their computer to start investigating some environmental possibilities on your side. Thanks!
