Forum Discussion
Cannot preview or publish random Storyline 360 course files.
I have already posted this issue a few months back, and the only resolution I found was to publish on a different machine other than my work computer.
I’ve tried the following:
Using the file...
Hello, I am a bit late in the conversation but I had the same issue over the last few days.
I am running Storyline 360 to the latest version (v3.76.30446.0) on Windows 11 (updated to latest version).
I was able to open the .story files and see/edit the content but I had issues for some:
- the Timeline Visualization player was not working (toggling the play to pause button but nothing happens),
- the Preview (slide, scene or entire project) was showing only the Player but no slide to show and no progress running,
- the Publish was generating the same result as the Preview (no slide or progress).
After a while investigating on slides, scenes, templates, versions, I came to realize the problem was a font that may have been corrupted or not properly installed. I verified and it was already installed a few weeks ago. I tried re-installing it, closed Storyline completely, re-opened the same defective .story file and everything works.
I hope this could help anyone with the same issue.
Hi Edu Design!
Thanks for sharing the feedback and steps you took to resolve the Preview, Publish, and Timeline Visualization issues with your Storyline 360 course. I'm sure other members of the community discovering this thread will find this information very useful!
If you run into any problems moving forward please let us know and we'd be happy to help!
