Forum Discussion

GrgoireDUFOUR's avatar
GrgoireDUFOUR
Community Member
4 years ago

Cannot reach Articulate360 portal

Hello,

When I clic on Articulate 360 icon on my desktop, the attached screen appear and when I click on "Connection" nothing appened and so I cannot lunch any Articulate 360 application or even register with my ID.

Any suggestion?

 

Thanks in advance for your help

storyline 360
  • LeslieMcKerchie's avatar
    LeslieMcKerchie
    Staff
    4 years ago

    Hello Grégoire,

    Thanks for letting us know what's going on, and I'm sorry for the trouble. I'd be happy to help get you back up and running and recommend these steps:

    1. Close the Articulate 360 desktop app (click on the red X and then head over to the system tray. There, right-click on the Articulate logo and select Quit). Here's a quick video
    2. Please restart the machine and then try signing in again.

    This article describes the reasons why signing in could fail and how to solve them. Here's some additional information on how the process works as well:

    Articulate 360 Desktop App: Browser-Based Sign-In Experience

  • GrgoireDUFOUR's avatar
    GrgoireDUFOUR
    Community Member
    4 years ago

    Hello Leslie,

    Thanks for your reply. I just tried but does not work. I also had a look on article but all tips mentioned seems good.

    When clicking on "Connexion" I am not redirected to the Articulate 360 register webpage. Was working 1 month ago, I cannot understand.

    Thank you anyway

     

  • LeslieMcKerchie's avatar
    LeslieMcKerchie
    Staff
    4 years ago

    Thanks, Grégoire. I've opened a support case on your behalf so that you can work directly with a support engineer to get back up and running. You should be hearing from someone soon.

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