Forum Discussion
Cannot remove section (stuck in processing)
Can anybody tell me what I am doing wrong in my attempt to delete a section from a Rise-project?
Al already tried:
- Refresh screen
- In a duplicate version
- In a copy to another user
9 Replies
I have had the same issue today - and not ideal i am copying the content to another course as it will not delete even clearing the cache
Hi Chris and Dee,
I'm sorry to hear about the trouble with deleting sections. I tested this on my end, and I was able to delete a section from a sample Rise 360 course.
For initial troubleshooting, I recommend the steps below:
- Please clear your browser cache and cookies, then reaccess the course.
- Use Incognito mode to rule out possible browser extensions that may be causing the problem.
- Use a different browser; ensure your browser has the latest updates and JavaScript is enabled.
Let me know how it goes, and I'll be more than happy to assist further.
all is ok now thanks - I deleted the cache but I had only done it within the last hour which is why it wasn’t deleting. - I redid it and deleted it from the beginning and it now it has since deleted. Thanks
I have rechecked and it still hasn't gone - I will have to continue copying it over to a new course - it has been working all this time with no issues - 2 years no issues - I am not sure if the AI free trial as caused an issue but it is strange
it is not my browser I am using chrome
Hello DeeLota-da2612e,
It sounds like you're experiencing a course-specific problem since I cannot replicate this behavior either. I recommend opening a case with our support team here so we can ask for a copy of your course for testing. We'll delete it when we're done!
I have logged a ticket for the same problem with the same course but on a different section it appears that the first issue i had fixed it self when i tried to delete it 1-2 days later - I am hoping this will do the same. (not ideal)
having the same problem. cleared cache. No change.
Hi ngladky,
Sorry to hear you're having trouble deleting sections from Rise 360!
I see that you're currently working with my colleague Rafael through a support case. I've updated your case so he can be kept in the loop on the troubleshooting steps you've tried so far.
We can continue the conversation through your case!
