Hello,
I had been using Storyline on a previous computer that was replaced and have not been able to open the files in Storyline since being reinstalled. Says the files are corrupt or were created in an older version and some files are simply gone. Any help would be so appreciated!
Brittany
Hi Brittany,
Welcome to the E-Learning Heroes community!
We recommend working and saving your files on your local hard drive, typically your C: Drive. The .story project files are not part of the software installation, so you'll need to move your files to your new local machine manually.
If you have transferred your files and are having trouble opening them, you can check for a working version of your project in your temp files. Here's how:
File corruption is unpredictable, and there's no straightforward way to determine what causes it. I recommend reviewing the steps described in this article to protect your project files. I hope this helps!
Same issue when attempting to re-open a project from last month. No files were found in the suggested folder option #1 from above. This is a huge issue where I now have to recreate the entire file from scratch?
Hi JAS2,
Thanks for reaching out!
Good call trying the troubleshooting steps above. I'm sorry to hear you weren't able to locate your file that way and understand how frustrating that can be. It's possible the file is corrupt. If you're comfortable sharing your .Story file here or privately in a support case, I'd be happy to try to open it on my end. We'll delete it from our systems after we're done.
