Forum Discussion

ReneePaskell-bd's avatar
ReneePaskell-bd
Community Member
8 months ago

Can't upload a pdf using the attachment block

I can't upload

a pdf to an attachment block. The file is on my local machine. I navigate to and select the pdf file and generate the iError message. The "i" does not provide any feedback.

Is anyone else having problems uploading pdfs?

  • KarlMuller's avatar
    KarlMuller
    Community Member

    Hi,

    In the PDF file names, avoid:

    • long file names
    • spaces
    • special characters 
    • StevenBenassi's avatar
      StevenBenassi
      Staff

      Hi Renee!

      Sorry to hear you've hit this setback when uploading PDFs to a Rise lesson! Glad to see Karl has been helping you!

      I noticed that you've also opened a support case. Smart move! You're in excellent hands troubleshooting with our support engineers and they should be following up with you shortly.

      We can continue the conversation through your case to keep all information in one spot.