Forum Discussion

Mkk-2c66a1d6-5a's avatar
Mkk-2c66a1d6-5a
Community Member
7 months ago

Captions are appearing behind the player controls, any solution to show them correctly

Looking for the solution to this problem.

I am building a video that will be played on a mobile. I added captions to the audio. 

When I see the exported video on mobile it plays the captions behind the mobile player controls.

I want the captions to display correctly.

Here is the video link, please check it on your mobile https://pixelperfact.com/Test_v2/story.html

Note: I am using the classic player because the modern player was adding a lot of extra space on the mobile so I switched to classic player.

Thanks 
Mkk

storyline 360
  • Jürgen_Schoene_'s avatar
    Jürgen_Schoene_
    Community Member
    7 months ago

    just tested on iOS 15.8 with Safari and Chrome - same result: CC are half under the navi bar

    you are using the classic player, you could try the modern player

    if this not helpes you should open a support case

     

    • Mkk-2c66a1d6-5a's avatar
      Mkk-2c66a1d6-5a
      Community Member
      7 months ago

      Thanks @Jürgen Schoenemeyer for your reply 

      Yes, using classic player but because the modern player is adding a lot of extra space so I switched to the classic player.

      Then I will try the Support case 

      • JoseTansengco's avatar
        JoseTansengco
        Staff
        7 months ago

        Hello Mk k,

        Good call on opening a support case! My colleague Chester will be in touch shortly via email to help troubleshoot the behavior. You're in good hands, and we'll continue the conversation there!

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