Forum Discussion
Captions are appearing behind the player controls, any solution to show them correctly
Looking for the solution to this problem.
I am building a video that will be played on a mobile. I added captions to the audio.
When I see the exported video on mobile it plays the captions behind the mobile player controls.
I want the captions to display correctly.
Here is the video link, please check it on your mobile https://pixelperfact.com/Test_v2/story.html
Note: I am using the classic player because the modern player was adding a lot of extra space on the mobile so I switched to classic player.
Thanks
Mkk
just tested on iOS 15.8 with Safari and Chrome - same result: CC are half under the navi bar
you are using the classic player, you could try the modern player
if this not helpes you should open a support case
Thanks @Jürgen Schoenemeyer for your reply
Yes, using classic player but because the modern player is adding a lot of extra space so I switched to the classic player.
Then I will try the Support case
Hello Mk k,
Good call on opening a support case! My colleague Chester will be in touch shortly via email to help troubleshoot the behavior. You're in good hands, and we'll continue the conversation there!
