Forum Discussion

ValCeolin's avatar
ValCeolin
Community Member
3 years ago

Characters in bad resolution

I never had problem cropping the characters before. However, recently I updated my Storyline and when I crop a character it gets blurry in the preview version and in the browser. Then, I need to sav...
storyline 360
  • Mike_Marcos's avatar
    Mike_Marcos
    2 years ago

    Hello everyone, thank you for your patience. Some good news, we just released Update 80 which addresses the quality issue in cropped characters.  Follow the steps in this article to install this update. 

    Thank you, 
    Michael Marcos
    Customer Support Product Liaison

Mike_Marcos's avatar
Mike_Marcos
Staff

Hi Robert, I'm sorry that this hasn't gotten attention in the past months. We have been aggressively chasing down bugs this year that have had a broad impact on customers. I'll make sure this gets to the right place. 

I took a closer look at this one, and I could not reproduce this issue until I previewed just the slide where the cropped character was on. Whenever I previewed or published my entire file, the blurriness goes away. 

Wondering if this is the same for you, or if you're also seeing the blurry quality when publishing the entire course. I'm on the latest update (Update78).

RobertWestfa536's avatar
RobertWestfa536
Community Member
2 years ago

Hi Michael,

 

I am on the latest update as well, and I have published an entire scene and still have the blurry images. It is happening with the modern illustration characters and when cropping to a shape.

It also happens when just cropping normally.

I think your team needs to focus on the modern illustration characters.

See attachment.

UPDATE: I experimented with publishing the entire file versus publishing just one scene and the blurriness went away when I published the entire file....BUT that is still a problem...often designers need to publish just one scene or one slide of a larger file...so there is still an issue your team needs to solve.

It seems they should focus on what is happening during the publishing of single slides or single scenes...that doesn't happen when publishing an entire file.

  • Mike_Marcos's avatar
    Mike_Marcos
    Staff
    2 years ago

    Hello everyone, thank you for your patience. Some good news, we just released Update 80 which addresses the quality issue in cropped characters.  Follow the steps in this article to install this update. 

    Thank you, 
    Michael Marcos
    Customer Support Product Liaison

    • JenniferRandolp's avatar
      JenniferRandolp
      Community Member
      2 years ago

      Hi Michael,
      Thank you for the update. I have installed the update but I'm not seeing that the issue is fixed in every situation. Is it possible that the fix only works on the base layer? Or perhaps, that it doesn't work on the Feedback master? The following screen shots were taken when I previewed the individual slides. I haven't tried publishing yet but I'm hoping that "work around" is still going to help the images on the feedback master.

      Thanks
      Jennifer Randolph

      Original uncropped Gloria
      [cid:image001.png@01D9EC6C.7D64C740]

      Cropped Gloria on base layer
      [cid:image002.png@01D9EC6C.7D64C740]

      Cropped Gloria on Feedback master
      [cid:image003.png@01D9EC6C.7D64C740]

      • JoseTansengco's avatar
        JoseTansengco
        Staff
        2 years ago

        Hi Jennifer!

        I have some great news to share! We just released another update for Storyline 360. In Update 81, we've included important fixes and new features.

        One of the bugs we've fixed is: 

        • Cropped illustrated characters on feedback masters are blurry when previewed by slide/scene.

        Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

        Please let me know if you need additional help!

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