Charecter issue in Hindi Language

Hi Sagar,

Thanks for reaching out here and letting us know you're having an issue with the Hindi language elements. Can you let us know if you're using Storyline 1 or Storyline 2? You'll also want to make sure you're on the latest update of each (Update 8 and update 4 respectively). 

Since I don't read Hindi, I'm not sure I'm clear on the error you're seeing - but if you could share some examples of how it's supposed to look vs. how it does look or what you're seeing that would be super helpful. 

You'll also want to confirm that you're working with local project files as described here and testing your published content within the intended environment. 

Hi,

We are facing the same issues on a Hindi project and was wondering if there is any solution for this?

Thanks,

Nikhil

Hi Nikhil,

I didn't hear back from Sagar, so I want to know the answer to the same questions I asked above (we're now on Update 9 and Update 6). Are you able to share some additional examples of how it should look versus how it does look? 

Hello Ashley,

Do you know is there is a solution for this corruption problem for Hindi? I'm seeing exactly the same accent corrupted in the same way as Sagar's original screen shots showed.

I'm using Storyline 2 Update7. And I made sure I'm publishing on local drive to LMS format.

Thank you.

Hi Lu,

I didn't hear back from sagar or Nikhil, but if you'd like to share the .story file with our team we can take a better look at the corruption problems you're seeing with the Hindi language characters. 

Thank you, Ashley! I submitted the ticket with files and sample screen shots.

Hit here. Has there been any progress with the issue with Hindi characters?

I am having the exact same problem with my course in Hindi. Certain Hindi characters looks wrong on publish, throughout the course. (They look fine when previewed within Articulate Storyline) See attachment for example .

I'm using Articulate Storyline 2, Update 11  (updated today). I'm using a local file. I have tried a few different Hindi fonts (Noto Sans Devanagari and Arial Unicode MS) on the slide itself, and it did not help. I also tried using those as the player font. Changing the player font to Unicode MS font did seem to solve the problem on the Notes tab text, but not on the text on the slide. 

Any ideas would be greatly appreciated!

Hi Wendy!

I do see where Lu submitted a case, but our team was unable to replicate the behavior. 

Could you share your .story file with our team here so that we can take a look as well?

Thanks Leslie. I submitted a case.

Thanks Wendy! I see where your case has been submitted (00908164) and you should be hearing from someone soon. I'll follow along as well.