ChatGPT AI - A new starting point for content creation?

Recently I have been toying around with ways OpenAI’s ChatGPT could be used to help with my Learning and Development role. Before sharing a few ways I experimented with the tool, I want to share some thoughts to consider:

• It helps to have short and clear statements. Avoid a narrative format and lean towards something more like a formal request or a recipe. 
• The AI can be prompted to act/think from a specific role. Feel free to begin a prompt by telling it something like “I want you to act as a/an [insert role here].” 
• If you don’t get a response that is usable, consider editing or adding to your prompt. You might also need to clarify or correct the AI by telling it what it got wrong. You might also try entering the same prompt again to see if the AI learned anything to improve its response. 
• The tool does not know everything. Any content it produces will need to be proofread for accuracy. It is possible that the AI will produce content that is entirely inaccurate. The site also has disclaimers stating that the AI can be biased or produce harmful instructions. 
• The tool will not know the specific context of your learners, so you will need to produce something generic and tailor it to your audience. 
• Consult your company’s policies before using this tool at work. There might be restrictions or limitations around whether or not you can use this tool at work or for your role.  
• Be aware that this is a research tool. Anything you type into the system might be read by a member of the training team that works to improve the tool. This means you should likely avoid using any sensitive, confidential, or personally identifiable information. 
• Finally, this tool is very popular. The website gets a lot of traffic. You might not be able to use the tool if their server is at capacity. If that happens, try again later or try on another device. Sometimes I can access it from my phone even though my computer is getting the “we’ve reached capacity” message. 

 

Whew! Now that I’ve passed off some wisdom, let’s look at some example prompts I used recently:

• Explainer video script: Write a script for an explainer video. The topic is “Definition of Done.” The script should be no longer than 60 seconds long.
  • Note: This response included both what to say and suggestions for visuals to use in the video.  

• Video Script: Write a script that is 60 seconds long using casual but academic language talking about why it is important to have open and honest communication in the workplace.

• • Note: The response to this prompt produced a script that could easily be read in 60 seconds or less. 

• Scenarios: Write a scenario about two individuals on a distributed team who are having challenges connecting virtually. One individual should live in Raleigh, North Carolina and the other should live in London. The scenario should be resolved in a way that is positive and productive.
  • Note: The scenario was both realistic and detailed. However, the resolution it suggested would not work for my company's context. I will need to remove that suggestion, replacing it with something appropriate for my audience. 
• Test Question: Write a test question that has four options. Only one option can be correct. The question should say "What does it mean to be a life-long learner?"

• • Note: Although the AI wrote the question and four options, the options were lacking. It was obvious based on the length and tone which option was the correct answer. 

• Rise Storyboard Structure: I want you to act as an eLearning designer. I will give you a topic and you will give me a storyboard for that topic. The storyboard should be designed for building in Articulate Rise and should include a summative assessment consisting of five multiple-choice questions. The first topic is, "How to lead engaging meetings."

• • Note: I was pretty surprised at the detail. I received a list of lessons to include and descriptions of what to cover in those lessons. The AI, however, did make activity recommendations that would not be suitable for Rise but seem to be designed for an ILT. 

• Speech Writer: want you to act as a motivational speaker. Put together words that inspire action and make people feel empowered to do something beyond their abilities. You can talk about any topic but the aim is to make sure what you say resonates with your audience, giving them the incentive to work on their goals and strive for better possibilities. My first request is “I need a speech about how everyone should never give up.”

• • Note: I received a speech that was indeed motivational. The AI also gave it a title, “Never Give Up, Rise Up.” I also noticed that some of the themes/statements sounded familiar. If I were to use this speech, I would want to do an internet search to see if the AI pulled quotes or statements without attribution. 

• Storyline Game Design: Design an eLearning game for Articulate Storyline that helps customer service professionals learn about how to manage difficult customers. The game should have clear rules, a scoring system, and an introduction describing both. Be sure to list the necessary variables,  triggers, and conditions that will need to be created for this game to function.

• • Note: The first time I entered this prompt, I got a response that was useful when it came to the overall structure of the game but lacking when it came to triggers and variables. I accidentally submitted the same prompt again and got something far more useful. The triggers were quite detailed and it even gave me If/Then conditions to use. 

 

Comment to share how you are using ChatGPT or other AI in your role or how you think it could benefit the L&D field.